The room that we received was not what we reserved. They were two small adjoining economy rooms instead of the junior suite that was reserved. Our children had booked the same place but when they indicated the check-in time, they didn't notice that the reservation day rolled over. Even though they had paid for their room and they had an available room at 1:30 am, they would not honour the reservation or the payment and would not allow them to stay in the room. In our rooms there were 3 beds instead of 2, but only bedding for 2 and reception would not provide bedding for the 3rd bed. The food in the morning was ok. The juice was undrinkable, the yoghurt was not the normal thick Mediterranean yoghurt, but runny and thin. The buns were good, the eggs, zucchini, stewed sausage were good. Cheeses and olives were ok as well. The kitchen staff were helpful. The morning reception was a bit more helpful but was still unable to direct us to a manager to resolve the other room charges and lack of use.
自動翻訳