This hotel has a good, central location. But it is very loud. First, there is construction noise. That will be temporary but it is disruptive -- and it starts VERY early in the morning. It is sufficiently disruptive that the hotel should have closed during the construction. I know they want to maximize their revenues, but it should not be at the expense of the guest experience. Even worse, though, is the ridiculous amount of dog barking. The hotel sounds like a kennel. This is a hotel that clearly prioritizes dogs over humans. It is lovely than they allow dogs, but they really need to do two things: First, they NEED to have at least one dog-free floor and offer rooms on that floor to those guests without dogs who want it. Second, they NEED to tell guests that bring dogs that the guests are responsible to ensure that their dogs are not barking at night (10 pm to 8 am, or whatever). If someone has a dog that barks all night -- and the owner is not willing to use a muzzle -- then they should not stay at a hotel that accommodates human guests. It is not reasonable for the hotel to put me in a room next to a ”guest” that loudly barks -- incessantly -- all night. This really NEEDS to be addressed IMMEDIATELY. It is a huge problem for your human guests, I do not think it is sufficient to say ”we will take your comments into consideration” - as the hotel has said to many prior guests who made the same comments. This completely destroys the experience for human guests. The hotel should have a sense of urgency to address this problem.
The best location for a relaxing weekend trip. Great staff, great location, great restaurant! Recommend doing the room with breakfast included. We not only had breakfast at the Overlook restaurant we enjoyed as well. Very good food, service and atmosphere.
The Renaissance hotel in Asheville, North Carolina, is in the perfect location. It's near all kinds of walking venues to explore from the hotel i.e. shopping and restaurants. The hotel is definitely older, but very clean. The banquet buffets for our group was outstanding as well as the meeting set up, Thank you Hynnic for taking care of our room set up and overseeing our banquets!! Also a big thank you for Sandy Stafford in overseeing our room drops, advancement in VIP rooms ready and delivery of their amenities ( good catch on the cork screws) prior to their arrivals!!! Not to mention playing bell woman. You really seem to lead your colleagues by caring and sharing. Only suggestion is maybe faster elevators. Other than that, all good
I love how clean and comfortable the room was with a window looking into greenery. The bed reminded me very much of my own and there were plenty of pillows to make myself completely comfortable. The buffet was well stocked and organized, unlike a lot of hotels that won't replenish the hot items like eggs and potatoes. Loved the variety and gluten friendly options. The hotel is convenient to downtown Asheville so it was just right for not being inside the city but near enough to have everything that I wanted accessible. While everything was great, more importantly the staff was very friendly, and the effort the they made in making possible my request to be out of the way of high traffic areas and facing the greenery was awesome - I was there to get a lot of rest and this was the most important part of my stay. I recommend this hotel and will stay again when I am in the area for sure.
Darrell in the dining area is very friendly and hard-working. We appreciate his hard work . Our room was very clean and the location of the hotel was very convenient. We enjoyed being able to sit outside at the tables and the fireplace is very nice. I did use the exercise room and was pleased that the equipment was all working and the area was clean.
Christie was far and beyond the call of duty sweetest nicest person I think I've ever met in marleny was equal if not better they did a wonderful job thank you! ☺️ ☺️ !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Easy check in with friendly staff. The room was very clean and the bed was comfortable. The area was quiet and we felt safe and secure. We also enjoyed the pet friendliness of this hotel. Breakfast had great choices! Yum! We would stay here again .