A truly excellent hotel in all aspects possible! It does not get better than this. Excellence in service, standards, cleanliness, selection, breakfast, room service, attention from staff. Simple a delight to stay here!
previously it was Mariot, now only a few signs with the name Mariot remain of it! We traveled as a family, two adults and a baby. If you want to ruin your weekend go to this hotel! what we didn’t like 1. This hotel is not 5 stars, but 3+ 2. There were no bathrobes in the room, there were slippers for 1 person, bathroom accessories were also for 1 person, there was 1 bottle of water for the whole room, they brought it all in minutes 40 days after my call. 3. Do not use an iron if you do not want to ruin your clothes, unfortunately no one told me about this before, although now reading the comments, I respected these reviews. 4. On the third day of rest, we didn’t have cold water all morning, I called the reception and they offered me to go to the spa area and take a shower there, but I didn’t do it, by 12:00 pm we had water. 5. in the shower you can only take a shower from the top shower head, it cannot be switched over, it is broken . 6. The fridge is empty, there are no drinks to buy. 7. in a suite with a kitchen, there are no forks, knives, spoons What we liked 1. Location 2. Security who always opened the door, since we were with a stroller 3. the hotel improved the room when we checked in (I think they did it because our room was not ready) in total I will never come here and do not advise you !
A stay at Holiday Inn Express Astana - Turan, an IHG Hotel places you in the heart of Astana, within a 5-minute drive of Astana Arena and Saryarka Velodrome. This hotel is 1.4 mi (2.3 km) from Khan Shatyr and 1.8 mi (2.9 km) from Islamic Centre.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily.Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.Make yourself at home in one of the 232 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
EElizaveta 07082024.06.11
Завтрак шведский стол хороший, обслуживание нормально, отель отличный, совсем рядом с местом цели нашей поездки, уборка номера хромает.
旅先の様々な魅力を発見したいお客様に、ザ ヴイルは最適です。ザ ヴイルは、アスタナでも指折りの素晴らしい宿泊施設の内の一つです。当施設はアスタナ駅から7km、ヌルスルタン・ナザルバエフ国際空港から15kmと、立地に優れています。付近には、アスタナ・トリアトロン・パルクやアコルダ、Defenders of the Motherland Monumentなど、アスタナの多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。アスタナの当施設のお客様は、駐車場をご利用いただけます。
2023.12.15
While The Veil is a beautifully designed hotel, it's also a glaring example of ”form over function.” First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2+ days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Великолепный отель и сервис. Хотелось бы выделить Сабину и всю команду фронт офиса за помощь оказанную во время моего пребывания в отеле. Отличное местоположение. Очень удобно, все близко. Хороший бар при отеле. С большим ассортиментом спиртных напитков.
ゲゲストХороший отель, отличное местоположение, скидка за покупку авиабилетов есть, сервис хороший, хоть мебель не новая, но хорошая, сервис работает хорошо, но иногда с расписанием завтрака неточности. В целом рекомендую!
DDonThe hotel is close to the old rail way station, but far from the new one (25-30 minutes by taxi). So please check well which one is your destination. The staffs were nice and helpful. They tried to help in anything I requested.