慌しい一日の終わりには、リーガル レジデンシーでおくつろぎください。リーガル レジデンシーは、オークランドの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はRemuera Railway Stationから7km、オークランド国際空港から22kmと、立地に優れています。付近のエリアには、Sunhill Garden Centre. _ NOW CLOSEDやラザフォード保護区、St Johns Bush Walkなどの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。お車をご利用のお客様は、オークランドの当施設提供の駐車場をご利用いただけます。
First off, Shareen, the owner is very kind. The house is well-kept and clean. There is some cat hair, but we weren't there long enough for it to get on our clothes and such. There is a community kitchen, which is very convenient. The continental breakfast is completely serve yourself, but Shareen does show you what's available upon check-in. We did not have a key to our room, so it was slightly odd to leave for the evening to go eat dinner and leave the room unlocked. We did not ask, as we weren't quite sure where Shareen was. There may have been a room key available, but we weren't given one. The location is lovely- perfectly distanced from Mission Bay, one of my favorite places in Auckland. Another quirk is that shoes need to be removed upon entrance, which is totally fine since it's her house. But it's inconvenient when you're walking up and down stairs and outside to unload and load luggage. Otherwise, it's no big deal.
Nice room, comfortable hotel. Crappy 2* review because I am still awaiting my $200 bond (even though I paid in full before arriving) to be returned to me 4 days after I checked out. I double checked twice that it would be refunded onto my eftpos card when I checked out. I then had to call the hotel, who said I’d have to come back in person (which clearly I can’t as I live 7 hours away) or I could have bank transfer. Sent all my bank details to them… nothing, not even an email acknowledgment. $200 may not seem much to a 4* hotel but it is to a mother with 3 children as it’s most of our grocery shopping money. Proceed with caution when booking here!
In a hotel room we look for a really good bed, a good shower/bath and good service. The Ibis was all of these albeit many will think the ablutions cubicle somewhat constricting , nevertheless it’s functional the shower is roomy, hot and great pressure. BUT what outshone all else was the superb service from the team on the bar and restaurant service last evening. Without exception they surpassed our every expectation of service. Fabulous team Ibis please let them know how great they were.
Reminded by their ! I stayed here in February 2020 ( a while back but stick with me). I was there with a work thing so a busy day. I got back to the hotel at about 7pm, had a bath and when I went to let the water out of the bath the water didn't drain. Next thing the plughole in the middle of the bathroom started flooding the room with 'dirty' water. It smelt awful if you know what I mean. I put all the towels on the ground to stop it from getting into my room. I rang reception to say what was happening and that I could not stay in the room. I have to say the night manager was very helpful throughout but, it was 9pm at this point, and having to pack up after working all day and flying up from Christchurch that morning, made for a pretty uncomfortable stay. Even the new room was missing lots of items (tissues, shower gel, tea bags, etc). Please note, I am only posting this now because the cold call from a pretty insistent and overzealous Accor sales representative, reminded me to check when I stayed here. At the time I even said in the feedback email to Novotel ElIerslie that I wouldn't post to Tripadvisor. But then in checking this out, I see that they never even responded to me about what happened or what they were doing so others didn't experience what I did. Overall a disappointing experience.
We were a group of 9 people (2 adults and 7 youth) and we had booked a 6 bedroom and a 4 bedroom apartment. Upon arriving at the Best Western we were advised that we had been given a free room upgrade from a 4 bedroom to a 7 bedroom suite. It was fantastic with enough room for everyone to join in together in one of the apartments for meals etc. In both apartments we had a main bedroom downstairs with kitchen, bathroom etc and then upstairs were the additional beds with own bathroom. Kitchens were big enough for us to cook and make lunches for our day trips. Everything was clean and tidy. The only unfortunate thing was that the 6 bedroom apartment had a lingering smell of fish emanating from the fridge but it was clean and we managed to ignore it.
This motel seems to be run by Chinese. When I arrived to check in I was left waiting in the reception area for maybe 15 minutes. The insincere apology was worthless. Upon check in to my room I could hear the woman in the adjoining room screaming into her cellphone. I tolerated this for some time but after several phone calls by my new neighbour, I returned to reception to express my concern. The same Chinese woman told me residents “have their rights” so I enquired if the “resident” was a social housing customer. I was assured this was not the case, but having observed the next door neighbour it is very evident she is a social housing tenant. She is extremely noisy, having no regard for anyone but herself. Be aware this badly managed motel appears to have a mix of social housing clients and the more traditional, respectable type of customer. You can likely do much better than staying at Tudor Court.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.