This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).
慌しい一日の終わりには、ノボテル オークランド エアポートでおくつろぎください。ノボテル オークランド エアポートは、オークランドでも指折りの素晴らしい宿泊施設の内の一つです。当施設からオークランド国際空港までわずか100m、Penrose Train Stationまで16kmと、交通が非常に便利です。付近にはStatue of Jean BattenやTreasure Island Adventure Golf、Jetts Auckland Airportなどがあり、オークランドの観光に非常に便利な立地です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。立地重視なら、レビューで立地が好評のこのホテルがお勧めです。このホテルは、家族連れのお客様に好評です。
On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!
I'm in LOVE! Cosy, Welcoming, Boutiquey. Went for a night away from my boys felt like I'd had a week at a spa. The staff were attentive and kind without being stiff necked. Room service from the restricted late night menu was DELICIOUS and the in-house breakfast was a perfect selection of light continental or eggs any way. The open fire was warm and inviting being tended by a waiter but i really did feel like I could put a log on it if I had I had itched that urge, My room had views of the city ferry's coming on a gloomy day. I happily watched them from my bed tucked up with my selection of pillows and the soft cotton and wool blanket. I'll be back sooner than later I expect and I'll be asking for the same room. An awesome example of the best of what our city has to offer. Made me proud to be a JAFFA!
Exceptional service and a venue that should be visited by all. Our leadership team enjoyed a wonderful time with great food and we even got to enjoy the course (which was in great condition). The rooms were wonderful, larger than most and an outlook back to Auckland that makes you feel like you are miles away. Will be back and would highly recommend.
ゲゲストThe people were great with accommodating its guests, they gave my husband i a free upgrade just so they could keep us in the same building as the other couple we went with, very clean and quiet apartment, would definitely stay again
ゲゲストProximity Apartments is my go to accommodation option when I stay in the Auckland area. The staff are excellent and have always made my stay enjoyable and are always professional. The location is really handy close to shopping and transport hubs and other local sights. The facilities provided are always well presented and very clean, I especially like the one/two room apartments, with the bedroom balcony a great spot to relax with coffee and breakfast or a private spot for a date night dinner. The value for money is great considering all of the benefits Proximity has to offer. I actively recommend Proximity Apartments to my friends and family and would also recommend anyone to stay here, Thank you so much to the team at Proximity Apartments Manukau, can’t wait to be back.
WWong Wai ManA fantastic experience of our 7-nights staying in Royal Residency! The apartment is conveniently located in a local suburb, closed to almost all big names supermarkets especially with a few Asian Grocery nearby. Commute to CBD or hot spots via driving is easy! The apartment is quite new and is properly housekeeped and managed. Tanishq was very responsive to all our requests, really appreciated! Just one last point… the oven should have been checked prior to our arrival. We will definitely stay again if we ever have a chance coming back to New Zealand!
ゲゲストI loved my upgraded room on the ninth flor and just found the Hotel overall to be an oasis of luxury. This was my first time at this property, and I was really well-treated. I was recognised as a Platinum Member and basically, thoroughly spoiled. I had a very restful night's sleep. The bedding was incredibly soft with crisp, fresh linen galore! Like Macarthur, I shall return!
CChanel Mun LumLocation was central but also right above very loud clubs/bars, which meant that it was extremely loud at night (past midnight). We stayed on the 6th floor which felt like the hallway was not part of the building with two mechanical/service doors open. Room and service was fine.