ホテル タンネンブリック

This was, without doubt, the worst hotel stay I have experienced. The reception desk was not staffed (a notice said it never was) and my key had been left on the desk for me to pick up. I called out and eventually a lady appeared from a room beneath the hotel. She looked both surprised and displeased to see me. I spoke to her in German and then English but she only spoke Russian and Ukrainian. Through mime, I explained who I was and that I would like to buy a bottle of water (it was 33C outside at that time). She didn't understand and eventually her young daughter (?) appeared with a phone and I Google translated my request. The answer came back "no water". There was no phone in the room, no facilities for making tea or coffee and no mini-fridge for keeping anything cool. The smoke alarm was missing, the wardrobe miniscule and the room safe only worked sporadically because the batteries were exhausted. The room was cleaned twice in my 6-night stay but the towels were only changed once and there was nobody on the premises to whom I could complain. The front door of the hotel was always open (I don't know if it was closed at night) which meant that anyone could come in unobserved as the reception was never attended. The ceiling light in my room was so dim that reading in bed was impossible. I had to leave the hotel at 7 every morning so have no idea if there was breakfast (I hadn't booked it, fortunately) but there wasn't even a hot drinks machine which guests could use. I would strongly advise travellers not to use this hotel and not to be taken in by the rooms shown on the hotel website; mine was nothing at all like these.