First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels.
Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.
Just a brief overnight trip so didn't really use any amenities. Breakfast was good, dining room was overly full so had to go in the conference room, which really should have been laid out properly to use and not abandoned chairs everywhere. Should have had cutlery and condiments in that room too.
Overall would stay there again
Really clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
Great location in a historic building. Only downside was taxi booked by hotel did not show up early morning and had to be rebooked but made my train ok