グアテマラシティのバー付きホテル

私たちはバルセログアテマラシティホテルを愛していました。私たちは午後7時ごろ空港に到着しました。シャトル運転手はすでに到着地域で私たちを待っていました。ホテルは素敵できれいなバンを持っていました。空港からわずか5分です。迅速なチェックイン、ホテルは大きくてきれいで、私たちの部屋は8階に2つのバルコニーがありました。キングベッドがあり、2本のボトル入りの水とトレイの果物を提供してくれました。彼らはプールを持っていますが、私たちはそれを楽しむのに十分な時間を持っていません。朝食はとても素敵で、ファジータ、プランテン、豆など毎日朝食にグアテマラ料理の選択肢が異なります。通常の卵、パン、チーズ、ヨーグルト、コールドカット、新鮮な果物もたくさんあります。サーバーはとても親切でした。ホテル内のレストラン、京都で日本料理を食べ、アメリカ料理のストライカーも食べました。私たちは毎回旅行にどれぐらいのお金を使うか分かりませんので、毎日フロントに通貨を交換しました。私たちはバルセロを私たちの拠点ホテルにし、毎日ツアーをしました。私たちはHobbitenango、Antigua、Chichicastenango、Guatemala City Tour、San Juan la LagunaとAtitlan湖をしました。ホテルからわずか1ブロックのところにスーパーPaizがあります。飲み物と軽食を買いました。エリアは非常に安全で、ホテルにはロビーとゲートに24/7ガードがあります。空港に戻るシャトルも予約しました。私たちのフライトは午前6時で、午前4時に最初のシャトルを乗りました。空港、セキュリティ、移民に着く時間がたくさんあります。素晴らしい滞在をありがとうバルセロ、すぐに戻って来てほしいです!

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.

私の部屋にはソファと巨大なテレビを備えた3つのダブルベッドがありました。眺めは通りの向かいにあるコートヤードマリオットにまっすぐでした。しかし、それはとても快適でした。徒歩圏内に数十のレストランがあります。オークランドモールとドルシティはホテルから徒歩約15分です。

全体的にとても楽しい経験。多くの詳細を手配するのを助けなければならず、スタッフはとても親切でした!部屋は例外的でしたが、シャンプーとローションしかなく、コンディショナーはありませんでしたが、シャワーは暑く、枕は柔らかかったです!とても快適で安全だと感じ、また絶対にここに泊まるつもりでした。

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

チェックイン時にのみ清掃が開始されます。フロントでチェックインするときに通常の時間まで待たせてください。私の最初の部屋、窓の外は中庭の狭い空気がスムーズに循環していないので、言うまでもなく視界...フロントに行って部屋を変えました。フロントのもう一人の女性リーダーの態度と熱意は、最初の女性スタッフよりもはるかに優れていましたが、まだ部屋の準備ができてから入居するのを待っていました。チェックイン時間は夕方8時近くです。私は尋ねたい:5つ星ホテルは午後に部屋を掃除しませんか?ゲストが来るときに掃除しますか?

私たちは40年以上グアテマラに旅行し、フローレスで1泊2ドルから始まるあらゆるタイプのホテルに滞在し、パンアメリカンで長年、ゾーン9&10のアメリカンスタイルのホテルまで後年滞在しました。カサベランダは最新で最高です。アメリカのホテルのすべての設備を備えた純粋なグアテマラ。部屋は美しく、床までたくさんの木があります。レストランはシンプルで、素晴らしいメニューと素晴らしいフランがあります。毎年戻ります。

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

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