投稿日:2026年5月24日
ゲスト
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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最低料金(1泊):€659
投稿日:2026年7月29日|デラックスガーデンビューダブルベッド2台ルーム
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
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最低料金(1泊):€637
投稿日:2025年3月26日
Mananxi_MX
とても良い!写真はたくさん撮りませんでしたが、おそらくみんなに話しましょう!まず、マチュピチュに行くときは、湯水町に一泊します。町はとても小さいので、このホテルは駅から遠く見えます。実際、徒歩わずか3分です。駅を降りてから、上り坂を歩いてください。
ホテルは4つ星で、ロビーのレセプションサービスはとても良く、無料のホットティーバッグがあり、エレベーターと荷物預かりサービスがあり、部屋は広く、二人のベッドはほとんどクイーンサイズです。
部屋の設備はとても充実しています:扇風機、暖房、毛布
特筆すべきは、Wi-Fiは特に使いやすく、会議はとてもスムーズです。蛇口が大きく、お風呂がとても楽しいです!
夜は川を守って眠り、眠りを助長する白い騒音
朝食は早すぎて経験はありませんでしたが、ホテルのスタッフはとても熱心で、忍耐強く、気配りがありました。マチュピチュから戻った後、ロビーで休憩して駅に行き、オヤンタイに戻りました。
価格も非常に手頃な価格です、要するに、経験はとても良いです😘みんなに来ることをお勧めします
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最低料金(1泊):€128
投稿日:2026年6月29日|スーペリア ルーム ガーデンビュー ガーデン
ゲストThe hotel is literally at the train station! Very convenient for taking train to Machu Picchu. However this is an eco lodge - 100 years old & it feels like that. There are no amenities to speak of, the onsite restaurant is very limited especially for vegetarian options.
The rooms are bare with floors & bed that creaks!! (Did I say it’s a century old?) The bathroom is very basic and more like a 2* hotel. Level of furnishings is again basic.
I paid $425 for 1 night & felt badly conned. Definitely not worth that amount.
Service- receptionist & all staff are very warm n friendly so that was really nice.
Cleanliness- very clean hotel.
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最低料金(1泊):€147
投稿日:2025年4月29日
ゲスト
服務人員非常好和親切,廿四小時櫃檯都有職員幫忙解決問題,地點非常好一下火車就到酒店,我想火車經過只有少許震動沒有什麼聲音
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最低料金(1泊):€201
投稿日:2025年5月4日
ゲスト
房間很乾凈,酒店就在河邊上,水聲嘩啦啦的有點鬧習慣就好,酒店離小鎮廣場稍有距離,相對僻靜。早餐不錯,從早到晚供應有welcome drink。房間裏面的照片沒拍,酒店外面隨手拍了幾張,附上。
記得帶拖鞋。
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最低料金(1泊):€111
投稿日:2025年4月17日
ゲスト
Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark
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最低料金(1泊):€61
投稿日:2026年3月21日
ゲスト
The hotel is a few minutes walking distance from the Machu Picchu train station and right on the side of the rails. The best thing is that it is also only 2-minutes away from the bus stop that takes visitors to the entrance of Machu Picchu so it is ideal for any early morning excursions. During the day and up until around 9pm there will be trains passing by every once in a while and can get loud, but otherwise there is not too much source of noise. Since Aguas Calientes is a tiny town, most of the restaurants, marketplaces, and cafes are within a 10 to 15-minute walking distance.
The hotel is clean and well-maintained, with a great balcony view of the surrounding mountains.
Receptionist Mary was extremely helpful through WhatsApp communications, even coming to the train station to pick up guests, and gave a lot of information about visiting Machu Picchu. Breakfast allowed for an early start to accommodate those having early morning entrance tickets, and it was a decent buffet of varied food and made-to-order eggs. They were also very generous to allow guests to stay and rest in the reception area after check-out time and keep bags in storage before taking a late afternoon train. All in all a great choice if you are planning to visit Machu Picchu
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最低料金(1泊):€67
Guest User
部屋は説明より狭かったですが、立地は最高で、マチュピチュへの翌日のチケットを買うために人々が列を作る市の中心部にとても近いです。
広場やバー街にとても近いですが、夜はとても静かです。
受付の人は親切で、朝食もおいしかったです。
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最低料金(1泊):€62
投稿日:2025年12月19日
ゲスト場所は村中心部からすると上の方にある。水力発電所から歩いてくると、最後の登り坂は地味にきつい。温泉が近い。
清潔だけど、ベッドは少しカビ臭がする。
部屋のトイレが何故か常に鍵がかかった状態で、外から扉を閉めてしまうと開かなくなる状態で何度かフロントを呼んで開けてもらった。
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最低料金(1泊):€45