Pousada Palácio de Estoi is a beautiful hotel, elegant in every corner, very quiet, and with ample parking. I stayed for two nights, and while the first night was wonderful, the second evening at dinner was disappointing. The restaurant service felt rather cold, and there was a mix up where someone had made a 7 p.m reservation under our names without informing us. Things worsened when my fish soup contained a small piece of plastic, which I showed to the restaurant manager, unfortunately, that ended my meal. Not to mention the delay in food, 75 minutes sitting in the restaurant, I have only had the plastic containing soup.
Despite this, the hotel itself is charming and well located, with some aspects of service done right. With some attention to communication and restaurant service, it could easily be a five star experience. Not quite there yet in my humble opinion.
My single room was not ready before check-in time, but that was fine. Of course, the room had to be cleaned first. However, in this case, I would have preferred a clean, functional room. The bath was dirty and had old marks on it, and water was leaking from the shower and tap. Consequently, the bathroom was flooded every time I took a shower. The towels smelt funny. The bedroom itself was clean, but the light was flickering.
On a positive note, the staff were very friendly and the outside terrace was beautiful.
Me and my sister stayed here and all I can say is don’t hesitate ,book this place and you won’t be disappointed.lovely staff and clean and refreshing room. Very cute local cafe across the hotel and very convenient location.
Petit déjeuner complet et très bon pour un 2 étoiles
Hôtel à 10mn à pieds du centre près de la gare et desservi par la navette aéroport
De plus l'accueil est très chaleureux et ils parlent français donc parfait pour se faire comprendre et avoir de bons conseils