バランキージャの人気4つ星ホテル

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

Thank you for the good service, we had lunch and everything was excellent well-trained staff to be kind and always with a smile, the doorman was very diligent and attentive to us¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, personal bien capacitado para ser amables y siempre con una sonrisa, el señor de la portería super esmerado y pendiente de nosotros¨¨

私はこの場所について全体的に良いことや悪いことを言うことはできません。エアコンはうまく機能していないように感じます。デスクスタッフは過度に役に立ちそうではありませんが、必ずしも失礼ではありません。主に私たちに無関心です。「回転」レストランは1日4時間しか開いていないので予約をしなければならないので、デスクではできません。義理の妻に会いに来ると、私はこのエリアのどこにでも滞在しました。私はそれがどれほど平凡であるかに驚いた。ハウスキーピングスタッフはフレンドリーで、いつもプロペノを残します。ここに募集イベントがある大学がありました。私はもっとよく滞在しましたが、このホテルがプレミアであると常に言われました。場所は私に最大の売り場になります、私たちは家族の2ブロック以上を持っています。サービスが良く、レストランが開いたら、私はそれを4つ星と呼ぶでしょう、それは5つ星ではありません。

Great location and close to everything we wanted to do while visiting. Easy walk to many restaurants. Good hotel breakfast with lots of selections. Shout out to Mayerly Vasquez; always very attentive and coffee cup was never empty. We also utilized the gym which was nice to have; however, it definitely needs some improvements - no TV, very warm, sometimes no water available and equipment is old. I recommend this hotel and will go back for sure.

This hotel was completely disgusting, full of mould and damp throughout the hotel. The restaurant floor appeared not to have been cleaned for many months as the dirt was really ground in, the nets and curtains were also mouldy and filthy too. We had to change rooms twice due to the fact that my husband was struggling to breath due too the conditions. The gym was completely filthy and the breakfast was the same each day, and they did not have anything Vegan for me either. There was nothing nice about this hotel. The restaurant menu was dreadful, old and uninviting. The staff were slow to respond to any asks. The bath had obvious cracks in it, however they had just been painted over. This hotel needs a lot of money spent on it to firstly address the mould and damp issues. The replies to the reviews from the hotel stated that they were in the process of completing some maintenance work, almost 2 years ago, however this place has not been touched in any aspect for many, many years! AVOID THIS HOTEL IF YOU DON'T WANT TO POTENTIALLY BECOME ILL!! This hotel is down as a 3/4 star, but 1.5 at the very best. I have always been fair around my reviews, so for me to write this, it was absolutely dire 😔

The hotel is located close to Buenavista Malls, Mall Plaza, Plaza del Parque (good area for shopping and restaurants) and next to Pricesmart. The premises were clean and well decorated. Comfortable beds and great pillows. They have really good WiFi. The infinity pool has a great view and the breakfast buffet was really good. However, staff wasn’t very friendly. Front desk, has to improve; the staff doesn't smile.

It's an old hotel construction, but superbly maintained. Parque floors. Espectacular arquitecture! Comfy clean rooms. Awesome staff, and the breakfast with local meals and treats, is a whole new experience. Every day you hear nice salsa music all over the pool bar.

To all whom would like to experience the city life, this is the one of the spots to stay. It is in the center of absolutely everything in Barranquilla; restaurants, malls, supermarkets, night clubs, medical facilities, approx 20min from the Malecon, beaches, universities, all is at close proximity (via car). The location is just perfect. The stay at the hotel was considerably OKAY, was there for a little over three weeks. Very friendly staff members; managers, receptionist and waitstaff. Overall food was decent - breakfast was a mix of Colombian and continental breakfast and the Lunch/Dinner menu was varied (a bit pricey for the quality). I was a bit disappointed at their housekeepers, the room was not properly maintained( swept & mopped) and amenities were hardly ever refilled. I also found a few roaches in the bathroom; I called the front desk to complain and the following day the housekeeper arrived with a Raid can to spray the area. In overall the experience wasn’t too bad.

I really enjoyed my stay at this hotel. It is located in a good area where you can walk freely through the nearby neighborhood and feel safe. Also, you can find many coffee shops, restaurants, and place to shop in the area. I would like to thank Carmen D for taking the time to help me correct some things with my Rewards membership. I was very impressed by the quick time it took to update my Rewards account since it had been over a month from the time I had stayed in the hotel.

バランキージャのエル プラドにあるホテル マジェスティックに宿泊すれば、ブエナビスタ ショッピング センター、エスタディオ メトロポリターノ ロベルト メレンデスまで車で 15 分で行くことができます。 このホテルは、シモン・ボリバル大学キャンパス1まで 0.3 km、シュガーベビーロハス戦闘宮殿まで 0.4 km の場所にあります。屋外プール、フィットネスセンターなどのレクリエーション設備をご利用ください。このホテルでは、WiFi (無料)、テレビ (共用エリア)、ツアー / チケット案内をご利用いただけます。Salon Imperialでは郷土料理と各国料理を楽しめます。このレストランはバー / ラウンジを併設しています。客室でルームサービス (営業時間限定)も利用できます。1 日の終わりは、プールサイドバーで 1 杯飲んで楽しみましょう。無料のオーダー形式の朝食を毎日、6:30 ～ 10:00 までお召し上がりいただけます。コンピューター ステーション、ドライクリーニング / ランドリー サービス、24 時間対応フロントデスクをお使いいただけます。このホテル には、6 のミーティングルームがあり、各種イベントにご利用いただけます。敷地内にはセルフパーキング (無料) が備わっています。全部で 49 ある冷房完備の客室には冷蔵庫、薄型テレビなどが備わっており、ゆっくりおくつろぎいただけます。WiFi (無料)をお使いいただけるほか、ケーブルの番組をご覧いただけます。シャワーのある専用バスルームには、バスアメニティ (無料)、ヘアドライヤーが備わっています。デスクの他に、市内通話 (無料)付きの電話をご利用いただけます。