Staff was really helpful and really nice.
But walls are paper thin , i could hear literally everything from my neighbours on each side and upstairs.
Couldn’t sleep at all , noise all time.
Upon calling to reception they tried to solve the solution but i guess neighbours felt ofended and kept doing it.
O hotel prima pelo bom atendimento, boas acomodações e localização excelente, percebi que estão fazendo reformas e creio que seja uma boa iniciativa, principalmente no sistema de água quente do chuveiro, tb percebi que uma repaginada na academia e sala de jogos seria uma ótima iniciativa. No mais, agradeço a toda equipe, prestativos, sorridentes, educados e gentis, eu diria que foi o que mais me chamou atenção.
My room was on the second floor of the building. It was noisy because apparently there is an event location beneath it and people laying at the pool had direct visability into my room.
I requested a king bed but got instead two single beds.
Breakfast was ok but highly frequented. So not exactly a calm place. Coffee was not my sense of taste and quality.
No questions had been asked during checkout about any feedback.
I cannot stress how DECEPTIVE this hotel listing is so I made sure to include pictures. The hotel is made to look much better than it is in reality. We got no room service when we were there, our bed was broken, the drain still had hair on it and the person who handed us the key took the bedding out of the spare bed as we went in. It is a massive disrespect to the consumer to have paid so much on this hotel that is of such inferior quality. I have stayed at other hotels that were a fraction of the price and had immense lu better quality. I have attached pictures so that no one else gets scammed.
I learned to read comments carefully. They all mentioned the hotel is old and been renovated. This means noise sometimes and different rooms. The one we got had NO internet connection, it was located in the second floor. Pools were great though. My kids had a blast, even in colder or rainy days thanks to the indoors one. The hotel is far away from the city center or any attractions. I understand no Uber tor transfers wanted to go there. We rented a car so it was not an issue.