FFLAVIA FAZANIThe hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.
ゲゲストIt is great resort with good location and amenities.
But they need to have better response system for guest. particularly when some one calling from room
For water or general amenities of room
Pls improve house telephone response system.
Also there sud not be any rationing on drinking water and coffee pods
Only one coffee pod and limited nos of water bottles in a luxury resort is not expected !
WWondooPersonally, the music sound from the bar did not inturrupt us because we are used to those noise. But if you need a quiet place to sleep, then the hotel would be the bad choice. They did not have a hair dryer so we should’ve dry hair with A/C🤣 There were some bugs like ants and mosquitos which freaked my partner. But “I” was satisfied about the hotel’s cleanness and in/exterior because it looked quite good. If you like bar, there is a good bar in front of the hotel and also a taco place.
Overall, the experience in the hotel was quite good for me and the location was also so good because it’s so close(one block) from the 5th ave.
ゲゲストC’était un hôtel magnifique. Les réceptionniste étaient très très accueillant et très à l’écoute de nos besoins. Le ménage a été fait tous les jours dans notre chambre. C’était splendide. L’emplacement est parfait, et la piscine est très agréable ni trop froide ni trop chaude. Parfaite pour le temps.
Je reprendrai cet hôtel si je reviens à Playa Del Carmen.
Le rapport qualité prix est imbattable à un emplacement aussi près de la mer.
Je ne comprend d’ailleurs pas les commentaires négatifs sur cet hôtel !

Bref un sans-faute pour notre part…
ゲゲストThe service was nothing short of brilliant! Friendly staff (thank you Sofia and Marisol). Slight issue with the water in our shower in room 201, so we were immediately offered to move to another room 305 with was smaller but sunnier and much better shower . The Housekeeping was wonderful too. The rooms were clean and lovely. Fantastic location. The only thing to keep in mind is that there’s a bar with a live band that plays late into the night, so if you like your peaceful sleep before 2:30 or 3 am then this hotel is not for you! There can also be noise from passers by and street performers. Otherwise, perfect central location on the 5th Avn. near to the player Mamita next to many 4/5 stars hotels. It’s lovely place to stay. Oh also, there is a rooftop little pool with jacuzzi and its perfect for quiet sunbathing too if you don’t like sand