Not as great as I would have liked. My husband had stayed before and raved about the hotel. The beach side was closed for refurbishment so we were put in a small room at the Cloisters. There were a number of issues. Coffee machine not working and luke warm water from shower. A technician arrived as soon as we reported the water problem and he got it fixed. AC stayed at 68. Couldn’t turn change the temperature except for turning it off, but I prefer a cold room to a warm room so I could suck this up. Every morning we were woken by reversing vehicles. 6:30 AM. No apology for this. No discounts on bill. So be warned and beware. Ask for a room that isn’t at the back of the Cloisters. Restaurants: Palm Court - beautiful and great cocktails. Excellent service and provided us with food after a late arrival even though kitchen was supposed to be closed. 5 stars. We had booked the Italian restaurant, Principessa. Not hugely impressed. It took over an hour from our starter to our main course arriving. The couple next to us received their main before us in spite of being seated half an hour later. I am assuming that they lost the original order in the kitchen. Seated right by the exit in spite of booking well in advance. 5/10. Flamingo Grill - tried on our last night. Surly reception (tall man). Great waiter (English). Food was good and service was good. 7/10. Spa - amazing space. Had a wonderful lunch - 10/10 Can’t recommend service and food more highly. Excellent massage. Pedicure was frankly so so but that was down to the therapist I think. She was trying to sell additional services and products (which frankly irritates me). Not much work done on the feet but ho hum. Overall wouldn’t go back based on money spent and experience though there were some good bits that stood out.
Our experience and stay was fabulous. Ana at the front desk is so accommodating friendly professional and sweet! She welcomed us & made our checkin experience positive and quick! All of the ladies are kind. Rooms are older however they are quiet & clean. Hallways can be a bit more tidy. Hotel is close to everything and in a nice area. We will be retuning. Thank you
I was here for 5 days and everything was on point room was awesome and clean the service was above average. If i needed anything the staff stepped right up and assisted and made me feel very welcome and at home. The front desk staff was great and very professional . The Hotel Manager was awesome I left to fly home and my flight was canceled could not get a flight for 2 more days i called the Hotel spoke to the desk manager who remembered me and immediately put me at ease and got me a room I have asthma and was stressing but she was awesome . I would recommend to anyone stay here you will not be disappointed I'am coming to see my son at FAU College in October and will not hesitate to stay here again. Thank you to the Wyndam Family Russell
MmarcpE9367CAPros: The resort is beautiful and the rooms are nicely appointed and reasonably priced at Cloister. Some of the staff are very helpful , but since 20% gratuity is already added the wait staff lacks the attention to detail. Sadelles offers a nice breakfast experience , Bartender Izzy in palm courts is fantastic, please take NOTE - this kid has the potential for upper management one day , he’s the total package with his attention to detail. Palm courts is beautiful ! Sushi place , is excellent Cons: First day we went to beach we had hard time finding someone to help us with chairs , towels , etc. I was seated next to a huge bucket of beer bottles they neglected to take for over an hour until I had to ask. Flamingos steak was extremely underwhelming . We asked for no salt or added rub, then admittedly forgot we ate it anyway because we were hungry. Mediocre piece of overpriced meat, they did try to rectify it by compensating us for a dessert. We don’t eat dessert, but nice gesture - I feel they could have done more and probably should have taken it off bill. Both service experiences at harbor side were terrible , we were overlooked both times we went there , the second time we walked out and went for sushi. Pool service very weak , they forgot my wife’s food , we cancelled the order. Young girl in gym on treadmill having loud conversation on speaker phone for whole gym to hear , after 5 minutes I had to ask employee to speak with her - absolute insane behavior - service all around needs work at this price point.”We” are your clientele for the next 30-40 years , you have to do better. I’ll spend more to go to the Breakers, service is impeccable ALWAYS
Front desk staff were awesome - Michelle and Gabriela. The pool was fabulous, we spent most of our time lounging in the water. Our housekeeper Jusela (?) had the best smile and always greeted us well. Rooms were clean and beds comfortable but one oddity : no dresser, tiny 4 inch shelf where there should be a dresser or larger shelf ...seemed like a design flaw to me.....there was a wardrobe area but still needed counter space. Our Room, 304, faced the pool which was a pleasant view. Would definitely go back.