WWai Kit KanWe had an excellent stay at the hotel. The personal touch and the warm hospitality shone through the moment we arrived. Despite the punishing cold, two of their staff were already standing by the side of the road waiting to welcome us. They ushered us to our room, patiently explained everything and left a contact so we could reach out at any point in time. We needed a late lunch and the kitchen readily whipped up three dishes. We were shown to a private dining room with an amazing view. The food portions were generous, the food was hearty and delicious, and we had the same impeccable service from the young men who had greeted us. The next day they arranged for transport to and from Jiu Zhai Gou National Park for us after a delicious breakfast. When we informed upon our regurn that we'd have to be up at the crack of dawn the following day to make the 2 hour drive to the train station to catch an 8am train, they apologised that they'd not be able to prepare breakfast that early but instead packed us a generous bag of butter cookies, milk, fruit and sweets to fill our stomachs on the road. What seriously mpressed was the fact that they'd taken care of the little details - they washed the grapes and removed the stems before packing them into a paper box. Such is the degree of their attention to detail and hospitality. In fact, they had prepared a sweet potato mash with grilled cheese as one of the dishes for dinner on our first night. We ended up not touching the dish as we were too full and apologised profusely for it. Imagine our surprise when we discovered that they had made the effort to whip up a fresh batch for our dinner on the second night. We made a point to eat (and finish) it this time round and were not disappointed - it was mind-blowingly good!
If you want a quiet get-away to relax and be pampered, this is where you'd want to be. They certainly live up to every excellent review they have received. To the extremely polite and unassuming young man who served us for our 3D2N stay, a big thank you! We never got his name but he'll forever be in our hearts and thoughts for making our stay such a memorable one. Of course, special mention must be made of Huahua, their resident dog who brings so much joy to all. Together with the warmth and hospitality of their staff, they have turned what would have been another cookie cutter hotel into a memorable and remarkable stay with the welcoming warmth of home.
ゲゲストI am not the type of person who usually leaves a review unless I am really impressed. Also, my mom, who traveled and stayed with me at this hotel, told me to give this place a good review and a 5-star rating because of the great experience we had.
Even before we arrived, I contacted the hotel to make sure which type of room would fit all of us, and to ask about the weather and what clothes and items we should prepare.
We also asked them to make sure that the taxi driver who picked us up from the station was safe and had a work permit.
All of our messages were replied to within seconds or minutes.
During our stay, they provided a lot of free mineral water bottles, which was very important for us, so we never ran out of water.
They also provided very good and complete amenities.
On the first night, the floor heater in our room was not working, so they gave us an additional large heater, which made the room very warm and comfortable.
They also provided drop off and pick up service to the Jiuzhaigou entrance, which really helped us, so we didn’t need to walk about 800 meters to 1 km in below-zero temperatures.
They even helped us book a taxi when we were going back to the station. Although they missed our request for a bigger car (since there were four of us with big luggage), I understand that it was difficult to find that kind of car at that time.
The driver who took us — I’m not sure, who he is, but I think he is the boss (since the staff, asked lots of questions to him)— could speak English quite well and understood us even though we spoke broken Chinese.
They also gave us a late check out at 3pm
Overall, it was a very pleasant experience staying here. They treated us not just as guests or customers, but really cared about making sure we had the best experience while visiting Jiuzhaigou.
The only downside of this hotel is that the bathroom is a bit small and there are no hooks to hang towels or clothes. However, this was not a big issue for us at all.
I highly recommend everyone to book this hotel.
ゲゲストA must place to stay when going to the park. The park was only a quick didi drive away and easy to book. We had a wonderful time in this place. It even had a floor heating so we wouldn't get cold in the night. The staff was super helpful. We even got fruits in our room when we came back from our day out.
匿匿名ユーザーA little inaccessible. But not a problem taking a Didi to tourist spots. Has an awesome roasted lamb place within walking distance! And a convenience store just across the carpark. Beds are comfortable and room spacious. Shower is warm! Receptionists were quite cold, but the dining hall staff were helpful. Connecting to the WiFi was also a problem, maybe a problem for foreigners.