BBCAUSI had a lovely stay at this brand new hotel in mid June. The service is top notch. Direct flight from Australia arrived early in the morning, duty manager Ms Zhang kindly checked me in earlier, upgraded room to a fantastic seafront, and accomodated my request to have breakfast on the arrival day. Reception Ivan is also helpful at booking activities, checking in and out. The breakfast is at adjoining Kimpton restaurant, thoughtfully open between 7am to 12pm. Breakfast has rich variety with fresh green juice, local special food and western gourmet. The welcome drink at hotel bar is relaxing. I like the crispy Chardonnay they sourced from Argentina.The hotel is modern, new tech and stylish. The room is very clean, new and spacious with dyson hairdryer. They have a few outdoor pools...the pool bar is not operating which is a pity...the beach is clean and wide..wave is too strong to swim...it would have been better if the hotel sets up some beach chairs with drink service to relax and chill...there is a professional shooting service available on site and complimentary Sanya Duty Free transfer is available to pre booked a day in advance at 9:15am or 3:15pm round. Overall, the stay is pleasant, less crowded, more luxury than most of the established five star hotels in major Sanya.
ゲゲストWe had an extremely disappointing experience at this hotel. Despite making a full payment through Trip.com at the time of reservation for 3 rooms, the hotel staff demanded another full payment upon our arrival. Even after checking out of the hotel on November 21st 2024, I have yet to receive a full refund from Trip.com, as the hotel staff had assured us. This lack of professionalism and transparency caused unnecessary stress during our stay.
Furthermore, the security guard refused to let us alight at the main driveway in front of the hotel lobby to drop off our luggage, claiming that it would ”block the hotel’s feng shui” as per their boss’s instructions. However, we observed many other cars and guests doing so. This left us scrambling to find an alternative while managing our heavy bags to check into the hotel.
Such behaviour is not only inconsiderate but also unacceptable in a service-oriented industry. We will avoid staying at this hotel in the future.