スマートフラット デザイン グランプラス(Smartflats City - Brusselian)

部屋にはリビングルームがあり、とても広く、キッチンもあり、とても便利です

Location is good and very convenient but the hotel hygiene is terrible. The water can’t drain out in the bath tub and the bathroom is full of bad smells.

これに星 0 つを付けられるならそうします。近くで開催されるイベントに参加するため、2 泊のアパートを予約しました。ウェブサイトに掲載されていた画像は、実際に目にしたアパートとは全く異なっていました。ウェブサイトでは「ロフト」や最新の装飾などが約束されていました。私たちが午後 4 時にチェックインするために到着したとき、アパートは鍵がかかっておらず開いていたため、誰でもアパートに入ることができた状態でした。アパートは不潔で、家電製品やラジエーターにはサビ、寝室や浴室の壁にはカビ、寝室の寝具やマットレスや枕にはシミがあり、適当な部屋の黒い袋を破いて「保管」されていました。カーテンには奇妙なシミ、浴室や寝室のドアの取っ手は外れ、シャワーは壊れ、シンクからはひどい下水の臭いがし、食器は汚れていました。他にも忘れている点がたくさんあるかもしれません。何らかの理由で画像を追加できません。しかし、最悪の発見は、部屋の1つでベッドのヘッドボードに数匹のトコジラミがいて、ヘッドボードの縁に数十個のトコジラミの*が目に見える形で付着していたことです。引き出し式のカウチ/ソファベッドにも虫がいました。滞在中もアパートに到着する前も、電話とメールで何度も宿泊施設に連絡を試みましたが、24時間いつでも連絡可能と書いてあったにもかかわらず、SmartFlatsの誰とも話すことができませんでした。結局、予約した***********に連絡しましたが、彼らも宿泊施設の誰とも連絡が取れませんでした。唯一の利点は、ロケーションが中心部にあり、中央駅から約10分という点です。

This place need maintenance. There is no sink by the toilet. Broken picture frames on the floor. Very dirty vindows. Pillows in a very poor state. Not hot water on the leaving day - so we could't shower before travelling on.

The apar**ent is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.

There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that ******* should DROP if they want to keep customers!

There was no hot water, exposed wiring, holes in the walls and mold covering the shower and tub. This property was absolutely nothing like advertised. We reached out to the property with no success and we were forced to find other accommodations. They refused to refund oour money trying to claim that we did not return the key, however, I also have a video of us placing the key back in the lockbox. They are horrible and I will warn every single person I can so that they do not experience the same issue!

Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning

What a disappoin**ent. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.