ブトゥア レジデンス

Our experience with this hotel can be said to be disastrous, I would not recommend this hotel to anyone, first of all, the prices are very high for what they offer, the accommodation is in a good location, and everything else is old and simply does not match the pictures from the booking, the staff was friendly until the moment when they charged us for the accommodation during checking in, they insisted that we immediately pay them the entire amount, after that we were placed in the last room and every day we had to climb the stairs to the top floor, and we had children and a stroller for the child, which was not possible. When we wished and said we wanted to change the room or simply leave, the woman from the reception was rude and the owner who was constantly at the reception did start threatening us in the presence of our children and behaves very aggressively. He threatened us that he would beat us up and that he would show us where we belong.