We had booked a room for my family. It was for the four of us. Two adults and Two Children aged 6 and 10. We had booked a two bedroom Suite as they call it. We were very shocked to first notice that the Two bedroom Suite had one only one Restroom which was common for both the Rooms. What is the point in booking 2 rooms when u get only One restroom. The kitchen is practically useless since they don’t have anything there except a kettle. And for 2 Bedrokm suite they only provided 2 bottles of Half a litre mineral water. We stayed for 2 nights and the room was not cleaned by Housekeeing. When we came back after a long day in the night they told us that Housekeeping will be done only if we tell them. We paid 5k for the 1st night and 9k for the second night. It was a big blunder. No customer service at all. The manager insisted that they had an incident before with housekeeping and as per his words they follow a policy which is done worldwide ( Housekeeing will be done only if asked by the guest ). I told him nowhere they do like that. They do not do only if we tell them not to do. So surprising the answers. To tell u the fact there are about 20 properties in the same road. These guys charge a hefty premium over the others and that got us fooled into thinking this was a better property. We then picked another property and booked 2 rooms itself for a total of 3k only with 2 toilets. Don’t recommend anyone to stay here at all.
Wasim,suvankar,susovon,dipti very good service , a great customer service skill. Food was great at holiday inn. Just not that but also got a personal attention by the people here . Loving the decor at holiday inn dining area. Great service ❤️
I thoroughly enjoyed my stay at Hilton Bangalore. The staff were incredibly welcoming and helpful, making my experience even more memorable. The cab service was excellent, and I’d especially like to thank Uma Shankar for his kindness and dedication in guiding guests and arranging transportation with such a helpful and warm heart. His efforts truly enhanced my experience. Highly recommend!
The hospitality received in this hotel is one of the highest levels. The rooms are big. Food and breakfast served here in the best. The chefs , managers and the staff do take care of all the special food requests. so far never experienced a better hospitality than this one. Location is really perfect
AAshwanth ManoharAwesome hotel, amazing breakfast spread..Rooms were very spacious and comfy..Hospitality service was top class..One of the best hotels in Bangalore.. 👍👍👍
ゲゲストWe were on a family tour of bangalore and booked a 3 night stay at the elanza, seeing the great reviews. But my very first interaction with them was underwhelming. I reached bangalore at 11 am and their check-in was at 2 pm. So i called ahead to inform them of my early arrival, their response was very cold, flatly refusing an early check-in, even after telling them that i had no where else to go. On reaching the hotel they were not welcoming at all. The entire lobby was empty with just one person at the reception who did not even have a smile, rather an irritated expression. He said we would be charged for early check-in and still made us wait for an hour in the lobby as the rooms were not ready, in spite of calling and informing ahead. The rooms however were neat and clean at the outset, although we later found some termite nests on the ceiling, see pics. The room service and daily room cleaning was good. The breakfast spread was very disappointing. They had very limited and meagre variety of dishes. The taste was average, no complaints. But the service was very bad, because the dishes would run out quickly and we would have to keep asking to refill and keep everyone waiting. When it finally comes, the quantity would be so less that it would run out soon and the rest of us would still be waiting. This was so frustrating because families would just keep walking up to the buffet table and walk back disappointed and wait again. The overall feel was that they were running the hotel on strict budget and cost control, as they were short staffed. Overall it was an average experience, since my requirement was for a safe, accessible and neat place to crash for the night. If you are looking for an exciting hotel experience this is not the place for you.