Our stay at Corazon Cabo was more of a nightmare than a dream vacation, so much so that we ended up cutting our trip short.
The hotel’s tasteful decor and prime location initially seemed to promise an idyllic stay. However, the reality turned out to be quite different, and not in a good way.
We were subjected to an intense, incessant push for a timeshare presentation, which felt more like a scam than a genuine opportunity. Despite declining on numerous occasions (well into double digits), the sales pressure from the hotel staff was relentlessly intrusive, turning our supposed relaxing getaway into a stressful experience.
The deception didn’t stop there. When we tried to book an activity through the hotel, we discovered that they attempted to charge a higher price than listed, and once again, tried to rope us into their timeshare program. These unscrupulous practices left us questioning the hotel’s business integrity.
Further dampening our experience was the hotel’s decision to turn off the AC in the common areas during periods of low occupancy. This cost-cutting measure, carried out without consideration for guest comfort on sweltering hot days, was a glaring indication of the hotel’s disregard for guest experience.
Room comfort was another area where Corazon Cabo failed to meet expectations. Despite the visual appeal of the room, we were plagued with a leaky shower that led to a persistently damp bathroom floor - an inconvenience that felt even more egregious given the high per-night cost of the room.
Given the host of disappointments we experienced at Corazon Cabo, we ultimately decided to cut our trip short and change our flight to head home a day early. This was an unfortunate conclusion to a vacation that had promised so much.
In summary, while Corazon Cabo might lure in guests with its attractive facade and desirable location, our stay was marred by persistent, high-pressure sales tactics, questionable business ethics, and a disregard for guest comfort. Until these serious issues are addressed, I would strongly recommend prospective visitors to look elsewhere for their stay in Cabo.
We stayed at the Bahia for a long weekend with family and friends celebrating a birthday. The rooms in the Bahia were very clean. The staff would clean and restock our water and snacks a couple times per day. The food at the restaurant (shout out to Sandy) was great and drinks at the pool bar (shout our to the best guy, Valentine) were outstanding. Most importantly, the staff, front desk and concierge were incredible. They knew all our names and room numbers and were checking on us daily to make sure we had dinner reservations each night and if we needed help with transportation. We truly felt taken care of our entire stay and would highly recommend.
All around great hotel with luxurious spacious rooms and beautiful ocean and mountain views. This is arguably the nicest Waldorf Astoria I have stayed in. What stands out however, is the industry leading customer service. They are truly the gold standard in hospitality. David did a great job checking us in and showing us around. The kitchen staff really went out of their way to accommodate my kosher needs. Our personal concierge Raquel, however, stands out for going above and beyond to give us the most memorable experience possible. She is truly an asset to your team.
Best treat for myself and love ones. Love coming here every year. It never gets old. The entire property and rooms are always impeccable. Staff are super nice. The best part is coming back and seeing similar faces. We are always excited to see the same crew and getting to meet new peeps. This year at Las Olas we received amazing service by Mariela, Jonathan, Ricardo, Dorian, Victor, Francisco. It's always a treat to be taken care by Jerry (Gerardo) and Isaac at Las Brisas. La Roca had a whole new crew but all the servers were exceptional. We always feel so special! Thank you for another great week!
La verdad había leído malos comentarios que me hicieron dudar el quedarme, pero la Experiencia que tuve fue buena y eso que fue en la habitación planta baja, descanse bien, atención buena, estacionamiento perfecto solo hablaba y en 5 min tenían listo mi auto, el desayuno puede mejorar pero la ubicación hace que puedan ir a comer a otro lado caminando sin necesidad de desayunar ahí mismo.
Had a harrowing experience at OYO Hotel Plaza Las Torres in Cabo San Lucas – an urgent warning for fellow travelers. We booked a stay, requested a one-day reservation change due to unforeseen issues. Upon arrival, shock awaited us – the hotel charged the full fee for the new date, demanding the remainder without clear communication. Front desk staff, struggling with English and relying on Google Translate, suggested seeking a refund from *******. *******, however, revealed the hotel's responsibility for charges. In the scorching heat, over an hour of frustration ensued, with repeated pleas for assistance met with silence until insisting on restroom use. Misleading charges, unhelpful staff, and a refusal to refund make OYO Hotel Plaza Las Torres an experience I wouldn't wish on any traveler. Besides all of this the description says the hotel is close to downtown but once you arrive you notice you’re at least a 20 minute walk from the edge of downtown and seems to make you feel uneasy with the amount of misinformation and the disinterest to help.