Enjoy Chiloé

Hotel bien ubicado,poco mantenido, no existe un buen control de temperatura en las habitaciones y además tienen equipos de ventilación muy ruidosos. Los restaurantes asociados tienen muy poca variedad de platos

Linda vista buen servicio y disposición del personal falta mantención en los dormitorios sobre en aires acondicionados y tinas

This is supposed to be the best hotel in Castro. It was fine. Comfortable rooms. Breakfast was also fine. Not too many services to offer and location is a walk from restaurants or stores, but again, we were told it was the best that Castro has to offer.

The rooms have fantastic water views. The hotel is a bit of a walk to town. About a mile and a half (30 minutes at a brisk pace) There is a good side walk all of the way and the views are nice, although it is not flat and the town is on a bit of a hill. There is a small grocery store/deli next door and a larger grocery store close by. There is also an on site restaurant and a couple of other restaurants very close. Castro is a little sleepy so the location was nice for us. Again, the views from the rooms are spectacular.

The hotel is perfectly well located in the South side of Castro (avoiding the high congestion of the city), and it has great views .... also the restaurant of the hotel is actually excellent ... the food we tried was spectacular. However, there some points that need attention: 1) Staff shortages ... we suffered it because we didn't get our room until 7pm on the day of arrival .. which was actually very late .... also, one day our room was not made until very late as well, after several conversations with Reception. 2) We have 2 rooms ... in one of them, there was no fridge to cool drinks ... in the second one we didn't get any complimentary bottle of water ... 3) not all rooms have air conditioning (something we learned the hard way in the first night) but luckily we were able to move to other room .... 4) the accessories in the room were missing or were broken ... the toilet paper hanger was loose, the sink was clogged and you needed to be careful no to wet all the room. Evidently there were small reparations that they have not done in several years ... and they are not expensive things, but it appears there is a lack of maintenance in the hotel 5) Staff looked "bored" ... not all of them, but you can sense they were working not with a very big smile ... and definitely they need more people to cater for the guests !

What kind of rating do expect after messing up our reservation, making us have to settle for much smaller rooms at a much higher fee than what was first agreed upon? The attention given to my family and I at this place left a bitter taste and marked a difficult beginning for our Chiloé trip. The administration refused to take any responsibility in the matter and left us feeling belittled with discounts that are beat by ones found in common hotel reservation websites. No hospitality whatsoever.