The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.
旅先の様々な魅力を発見したいお客様に、モオルボオール トロピックスは最適です。モオルボオール トロピックスは、モオルボオールでも指折りの素晴らしい宿泊施設の内の一つです。付近には、Moalboal Jose Rizal Statueやモオルボオール・シーサイド・パーク、Gaisano Grand Mall Moalboalなど、モオルボオールの多くの観光名所があります。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。モオルボオールの当施設には、駐車場が併設されています。
ゲゲスト2023.02.08
At a first glance hotel was pleasant, decorated nicely & clean. However no hot water on the first day we asked for someone to check it whom he said it’s broken, maintenance will be in tomorrow to fix it. 4 days later still nobody has fixed the shower and we’re still having cold showers. Room hasn’t been cleaned in that time either although stated it would be every other, no clean towels, no toilet roll, no water to drink (even if paid for) Tours are extremely expensive through this hotel so advise to to research elsewhere for cheaper options. Building works going on which blew dust into the room and covering our clothes/bags & bed. Screaming little kids with no respect for other guests outside the bedroom window at 6am after politely asking them to move along and be quieter they stayed and continued to shout. Buffet breakfast is gone unless you get there before start time (7am) and limited food allowed - don’t eat the pancakes either couldn’t be rawer if the chef tried. Wifi non existent on 3rd floor, Only positive is the pillows were comfy.
慌しい一日の終わりには、Crimson Resort and Spa Mactanでおくつろぎください。Crimson Resort and Spa Mactanは、ラプ=ラプでも指折りの素晴らしい宿泊施設の内の一つです。当施設からマクタン国際空港まで11kmです。付近のエリアには、ラプラプ像やMagellan's Marker、Sto. Niño De Cebu-Mactan Parishなどの多くの観光名所があり、充実した時間をお過ごしいただけます。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ラプ=ラプの当施設には、併設の駐車場があります。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。