Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car. I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience. Customer service has discussed over my personal phone details with Doubletree Manager, before I left. Points were awarded right for my inconvenience. Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm. In the morning I noticed that an email came in that all my awarded points were used for 1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top. Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. Was told that the manager would come in and check all and get back to me. Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back. Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. I asked manager to call in to Doubletree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate) At that time I tried unsuccessfully reaching out to Doubletree manager. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room. I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. No apology or any words from front desk just a simple BYE BYE. This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue. Lost Points Lost work hours Almost slept in the car. I ended up staying at Marriott for the next few night, which is just ok. Issue cost me over 4 hours of lost work time, and that is just mind blowing!!! I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I would Hi
ヒルトンは一日を救った!イリノイ州からのクロスカントリー移動で4日間まっすぐ運転した後、数週間前に予約したホテルがオーバーブッキングされたことを知りました。移動するトラック、2台のトレーラーと犬と一緒に、私たちは恥ずかしがり屋になりました。それは偽装の祝福であることが判明し、私たちはチャンドラーのHome 2 Suite Hiltonを見つけ、閉店日まで3日間部屋を予約しました。到着したとき、私たちはもっと幸せになれませんでした。清潔でさわやかで素晴らしいアメニティ、ペットを受け入れ、移動するトラックやトレーラーに十分な駐車場がありました。また、通りの向こう側に素敵なレストランもあります。私たちは広々としたクイーンスイートルームを持っていました。それは私たちがリラックスするのに十分な部屋に加えて、皿とフルサイズの冷蔵庫付きのキッチンがありました。巨大なプラスは素晴らしいシャワー圧力、ジム、ランドリー施設でした。この場所には、私たちが必要とするすべてがあり、数日間の旅行からさらに風を吹き飛ばすことができます。私はこの場所を強くお勧めします!彼らは日を節約しました、それで我々が新しい家に移動するのを待っている間、私たちは簡単に休むことができます。