I'm starting this by saying that the customer service was fantastic and has nothing to do with why we won't stay at one again and I'm a customer service critic. Don't be in a customer service position if you don't want to provide a great experience for your customer! The main reason we won't stay at one again is because the king bed was way too hard for our liking. We both live with conditions that causes severe pain so we need softer beds. These definitely are not that. This bed caused my hips to start hurting within 30mins of laying on my side. I actually slept on the hideaway bed bc it was softer which btw was the best one I've ever slept on! No ridiculous bar in your back all not and it was long enough. I'm 6' and my feet didn't touch the end. I still had a couple more inches left. I could have had another 6” if needed by removing the pillows at the head of the bed so kudos for that! More hotels need to follow suit if they haven't already! 2nd reason is bc of the room setup. It is all wrong and doesn't accommodate to people with disabilities and people with neck problems in particular. My husband has Ankylosis Spondylitis, a condition that fuses your vertebrae together so having to constantly look to the right when you want to lay in bed creates a lot of pain and actually caused my husband to get a migraine. The TV should be placed across from the bed, parallel walls not perpendicular. 3rd reason is bc the of noise. You could hear everything from the halls and up above us. Whomever it was decided they needed to get their steps in.. 7 stomping paces one way, turnaround, 7 stomping paces back over and over and over, for 3 solid hours actually. That's when we decided to call the front desk who called the customer to tell them to stop. Sadly they had to do it twice. The location is fantastic tho! Any kind of crave you have can be satisfied which is wonderful when you can't make up your mind or have the munchies! We landed on burgers from Longhorn Steakhouse and dessert from Cheesecake Factory. All in all, it was fine for an overnight stay for us. If we weren't all medically messed up, I'm sure the beds would have been fine. I've actually slept on harder. I'm also sure that the room would be acceptable for someone who isn't noise sensitive and doesn't suffer from insomnia.
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