チャンドラー リッグス・マーケットプレイス周辺のおすすめホテル・宿

這家酒店跟其他的希爾頓就差很多，首先入住的時候跟攜程沒有協調好客户，還需要重新付全款，後來聯繫了攜程給解決了，但很耽誤時間。其次這家酒店的早餐品種比較多，但是咖啡並不是全天供應。

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

Terrible!!! No water for entire day and no answers from incompetent people for resolution. There are dozens of people at the front desk demanding relief and Hilton is doing nothing. I called Hilton corp to have them transfer my 2 reservations to another Hilton with vacancies and Jacob says he can’t comp me any rooms until the following day. Asked to speak to jacobs manager and he says he’s the manager. He was totally worthless. Now we are stuck here with absolutely terrible customer service for such a catastrophic situation. Hilton is terrible.

My experience at this location was phenomenal! My husband and I were coming off a 3 day hiking expedition in the Grand Canyon and planned to drive further south to Saguaro NP and wanted a nice place to rest inbetween, but it also happened to be our 10yr wedding anniversary (Jan 14th). I called a few hours in advance and spoke to Elijah at the front desk to see if there was a romance package I could book last minute. He wasn't sure, BUT when we arrived he had spoken to his manager and was able to secure us an upgraded room and a small bottle of wine for our anniversary. We were thrilled and Elijah was so sweet to get something worked out last minute on our behalf. Besides our excellent experience, the hotel itself was clean and well-located with several nearby restaurants. I can't recommend this hotel enough! Thank you!

清潔でシンプル、すべてに近い。私たちは別の野球大会のためにこのホテルに泊まりました。私たちはカリフォルニア出身で、私たちの道を知りませんでしたが、これは素晴らしい場所でした。モールの真向かい。モールには多くの食べ物のオプションとたくさんのショッピングがあります。ホテル自体は非常に緑色で、EV充電器、水筒充填ステーション、朝のおいしい朝食など、多くのオプションを提供しました。ホテル内にはバーやレストランはありませんが、私たちがそこにいる間、彼らは週に数泊無料のワインとビールで幸せな時間を過ごしました。プールはとてもベーシックで小さいですが、私たちは楽しかったです。

スタッフはとてもフレンドリーでいつでも利用できました。たくさんの駐車場がありました。部屋は広々としていて、ベッドは快適でした。

ホテルの宿泊施設はいつものように素晴らしく、5つ星ホテルの夕食の選択肢に失望しました。 2つのファーストフードレストラン、バーフード、または座っているアジアのレストランまたは高級ダイニングステーキハウスの選択肢。特に3泊以上滞在する選択肢は貧弱です。

I'm starting this by saying that the customer service was fantastic and has nothing to do with why we won't stay at one again and I'm a customer service critic. Don't be in a customer service position if you don't want to provide a great experience for your customer! The main reason we won't stay at one again is because the king bed was way too hard for our liking. We both live with conditions that causes severe pain so we need softer beds. These definitely are not that. This bed caused my hips to start hurting within 30mins of laying on my side. I actually slept on the hideaway bed bc it was softer which btw was the best one I've ever slept on! No ridiculous bar in your back all not and it was long enough. I'm 6' and my feet didn't touch the end. I still had a couple more inches left. I could have had another 6” if needed by removing the pillows at the head of the bed so kudos for that! More hotels need to follow suit if they haven't already! 2nd reason is bc of the room setup. It is all wrong and doesn't accommodate to people with disabilities and people with neck problems in particular. My husband has Ankylosis Spondylitis, a condition that fuses your vertebrae together so having to constantly look to the right when you want to lay in bed creates a lot of pain and actually caused my husband to get a migraine. The TV should be placed across from the bed, parallel walls not perpendicular. 3rd reason is bc the of noise. You could hear everything from the halls and up above us. Whomever it was decided they needed to get their steps in.. 7 stomping paces one way, turnaround, 7 stomping paces back over and over and over, for 3 solid hours actually. That's when we decided to call the front desk who called the customer to tell them to stop. Sadly they had to do it twice. The location is fantastic tho! Any kind of crave you have can be satisfied which is wonderful when you can't make up your mind or have the munchies! We landed on burgers from Longhorn Steakhouse and dessert from Cheesecake Factory. All in all, it was fine for an overnight stay for us. If we weren't all medically messed up, I'm sure the beds would have been fine. I've actually slept on harder. I'm also sure that the room would be acceptable for someone who isn't noise sensitive and doesn't suffer from insomnia.