Our family holiday in Karlovy Vary was simply perfect, mainly thanks to this amazing hotel! Upon arrival, we were warmly welcomed by the staff, who were extremely accommodating and helpful during the entire stay. We felt truly welcomed and treated like royalty. The hotel offers not only beautiful rooms that are cozy, clean and spacious, but also perfect services. Our teenage daughters enjoyed the wellness and activities together. However, what appealed to us the most was the attitude of the staff. If you are looking for a place where you will feel pampered, in a safe and friendly environment, this hotel is the right choice. Karlovy Vary is beautiful in itself, but this hotel added a unique charm to our trip. We will definitely be happy to come back here! ❤️
I was so dissapointed... I thought that paying a place a bit expensive will give me finally a good customer experience in the Czech Republic, but the staff poorly spoke english and they did not try to be nice. There was one girl in reception that spoke good english and was really nice and even told me happy bday (the only one ) but the worst thing: I paid 50EUR for a ”bdaySet” because it was my bday, I saw photos of the bday set, it looked pretty so i said why not... when I arrived to the room, it was just a bottle of champagne and a cake... nothing else, not balloons like in the photo or anything else, oh, a couple of flowers... The psackage said that I will receive 3 procedures per day, I stayed 2 and I received only 3, one is a very nice Thai massage, but the other 2 ones, not worth it... If you dont speak russian or german and have money to spend, I recommend you to pay a hotel in downtown, this place is quite far, and the elevators.... be ready to wait long time...
Wie immer zuerst die Anreise: Anreise per Bahn ganz gut, man muss nur vom Bahnhof über die Brücke Richtung Zentrum gehen. Das Hotel kann man dabei schon von der nächsten großen Busstation sehen ( vom Kreisel aus rechts gesehen). Das Hotel an sich ist vom Design her interessant. Prozeduren wie Massagen und ähnliches sind, je nachdem was man bei der Buchung wählt, ganz nett. Der Saunabereich ist etwas zu klein geraten. Etwas zu klein geraten ist auch der Speisesaal, weniger vom Platz her, als von Platz an den Speisen. Fazit: Vom Ambiente her interessant, die Entspannungsprozeduren sind auch nicht schlecht, jedoch fallen immer wieder Kleinigkeiten auf, die alleine nicht so schlimm sind, jedoch in der Masse her etwas störend wirken. Zum Entspannen für eine Woche aber akzeptabel.
The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the ”five star category”. And so they (try to) do. Many things turn to ”cantina” standard in respect of both the reception and ”handling” of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent ”Prague restaurant” with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate ”Restaurant Paris” - see my separate review. In ”Prague” breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was ”doen the hill” and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of ”grand” anymore.
It's a Really great place to spend a weekend, or more. We have been there in a winter time, so I can just imagine how gorgeous it could be in a summer time. It was a birthday celebrations, so everything was really on a top level - starting from services, cousine, waiters, atmosphere etc. For sure I'll be back, Cihelny!
Das Hotel Boston liegt in der schönen Karlsbader Altstadt ganz nah angebunden durch eine Treppe mit der schönen Flaniermeile nahe des Goethe-Cafés und des öffentlichen Geysirs. Der Empfang des etwas in die Jahre gekommenen Hotels war freundlich und unser Zimmer gefiel uns gut. Es gab keinen Wasserkocher im Zimmer, aber auf Nachfrage an der Rezeption wurde uns Wasser zur Teezubereitung gekocht. Das Frühstück wurde in Buffetform serviert und recht einfach gehalten. Es war kein Luxus-Hotel, trotzdem fanden wir es etwas witzig, dass die Dame, die den Frühstücksservice machte, dies in grauer Jogginghose tat. Preis-Leistung war sehr gut. Die Dusche war undicht und es gab kein Duschgel.