コモの人気ホテルを探す

It was the most amazing experience that we had .. The hotel is located on one of the best locations in como and the staff are very professional .. hotel facilities are unique and the food is grate . Everything in hotel was done perfectly, housekeeping and hygiene is marvellous. I am highly recommending this hotel and I am definitely will visit this hotel again as it will be my home in Como.

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

ホテルはコモコモS.ジョバンニ駅行きのバス1番または6番で簡単にアクセスでき、バス停はホテルの入り口で右折します。ホテルの向かいの通りを渡ると、旧市街の門があります。湖畔のフェリーチケット売り場に到着し、2つの有名な教会を通過するのに15分かかります。

I rarely leave negative reviews, but I felt compelled to share my experience. The hotel's location is fantastic—great views and conveniently close to many restaurants and shops. However, the way they handle guest concerns is severely lacking. I stayed for just two nights, and my first night was frustrating because the Wi-Fi kept cutting in and out, making it impossible to complete necessary work. Additionally, the air conditioning was not functioning properly during the sweltering August heat. The next morning at breakfast (which was okay, though the eggs were pre-made), I spoke with the front desk about the issues. They assured me that management would be informed. When I asked to change rooms, I was told I could do so between 12-2 PM but would have to bring all my belongings down and wait until a new room was ready. I was short on time and had plans with my family, so I chose to stay in the original room. When checking out, I expressed my concerns and inquired about some form of compensation—not necessarily monetary. They offered a 20% discount on a future stay. But why would I want to return to a hotel after such a disappointing experience?

このホテルは、コモの中心部から徒歩わずかな場所にあり(最初は見つけるのが難しいですが)。部屋は小さいですが、湖で少し休憩している場合は完璧に大丈夫です。朝食はシンプルですが、仕事をします。私たちが泊まった部屋は幹線道路のすぐそばにあり、エアコンの制御が機能していなかったため、窓を開けて涼しく保つために残されたか、隣の幹線道路のすべての交通を聞いたか、閉じたか、暑くて静かにしてください。スタッフは親切で、最終日にバッグなどを世話します。実際の主な苦情だけが、カードで他のすべてを支払ったにもかかわらず、2本の水を支払う現金がなかったことにスタッフの1人があまりにも怒った滞在の終わりに来ました。彼は私たちに声を上げました、私たちは喜んで支払いをしたり、それを見つけたりしましたが、彼はほとんど怒っていて、それを解決できませんでした.ここに滞在することをお勧めします。水代の現金を持っていることを確認してください!

Tucked back behind some lakefront restaurants, this gem of a hotel was a true find. Quaint, charming, well-appointed, and an excellent location. It's like you are in an old convent with courtyards that has been lovingly restored and updated. Old stone walls in the rooms. There is only a small sign on a wall on the walkway back to the hotel - you will miss it and not know if you are in the right place, but the staff of the restaurants probably get asked so much, that one of them approached us and asked if we were looking for the hotel. :-) No street noise. Breakfast under the arches outside the main entrance started our days beautifully. Food was probably the best we had for breakfasts in two-week trip. Fresh fruit included berries; pastry and bread selection was great, cheese, vegetables, grains - something for everyone. The front desk staff were super helpful and warm. We loved our room - the Coloniale. Easy key-pad entry, umbrellas for use (which we had to use). This property exudes character and is not your run-of-the mill chain. It is a boutique experience and we loved every minute of our stay!

ホテルは少し小さいですが、女将は少しかっこいいです。そこに行ってみると、エレベーターがないことを知り、どう言うか心配でした。元のスタッフが私たちを助けてくれるでしょう、そして彼らは皆とても良いです！良い！ホテルの反対側にはレストランがあります！いい眺め