ラ・ノーヴ・ホテル＆ジャルダン - レライ＆シャトー

What a nice atmosphere in this hotel. Once arrived, there was a warm and personal welcome. The room in the annex was well equipped, with seperate bathroom and toilet. Nice terrace for the summer period with quality furniture. We had dinner both nights in the restaurant. In service and meals, some disappointments. No personal contact or any attempt from the staff to engage with their customers. A "mechanical" and little empathy service, while the hotel staff ticked all that boxes. Meals were slightly overpriced. Great and personal breakfast with local products. The low seats for us not so comfortabel. La Nauve hotel highly recommanded !

Attention to detail is exceptional not only the design and craftmanship but the high end staff as well. A modern approach to luxury that was very much appreciated. Special thanks to Jodie who’s service was so warm and welcoming.

Style over substance. Arrival - We booked the hotel over the phone & specifically asked not to be put in the Chai as it is a separate building to the hotel. When we arrived, we were taken directly to a Chai room & had to request to be moved. The guests in the room next door to us sounded like they were actually in the room with us, which was not a problem in the afternoon but after dinner they were very loud. Terrible set up with no soundproofing. Lunch - Creepy Crawley running through the restaurant. When the waitress was told she ignored it & left it on the floor next to my chair. We ordered a 2nd lot of potatoes with lunch that were completely burnt on arrival, we asked for them to be replaced but they didn’t come until after we had finished the meal. As we were waiting for the potatoes we were asked if we wanted more bread but they failed to bring us any. Dinner - The evening meal was tasteless, under seasoned & unimaginative. Not the gastronomic experience we were promised. We ordered champagne with dinner that was warm. Breakfast - served in the library on chairs that were so low it was like sitting on the floor, whilst the dining room had no one in it. Weird uncomfortable set up. The waitress at breakfast was constantly coughing into her hands & wiping them down her trousers, no sign of any hand gel. When my coffee was served, I found one of her hairs in it. Disgusting.