Kiera Valdez was absolutely the best!!! Without her taking care of us out by the pool, the hotel would have been boring!! We got to Dive two days related to the weather. So all we could do was hang by the pool. Dinner meals varied sometimes top notch other nights just ok. Kiera’s mom makes the best shrimp cocktail. The rooms outdated, two different occasions no hot water, bathroom was very small. Requested king bed online got two full size beds. No dresser, although are friends had dressers. I hate living out of my suitcase. Not enough hangers to hang things up. If they ever lose Kiera Valdez, really no point going back.
We have stayed at Casa Mexicana multiple times and figured it's time for a review (if I haven't already written one!). The staff is exceptional and the breakfasts are great. Special shout out to Gustavo, who greets us upon arrival and Sinthia who makes breakfast so special for us - always a smile and warm greeting. The location is great, close enough to walk to some great restaurants for dinner. Helpful hint: the further you get away from the ocean the better and less expensive the food gets! We'll be back. :)
Everything about this hotel is as close to perfect as you can get! We had an ocean view room! The room had a very comfortable king-size bed with an amazing view! The restaurant their also has fantastic food and food choices! We will definitely stay again! 
Overall the stay was wonderful. Especially, the Preferred Staff. Entertainment staff were very interactive with everyone. Aaron at Dreams always a joy!! Maintenance needs some TLC, lighting along the walkways needs improvement. Restaurants need to qualified guest prior to being seated to prevent unruly drunks that ruin the ambiance. (We experienced this.) Just a little tweaking by Hyatt for overall improvement.
The resort is very clean and has easy access to tourist areas. Pool and hot tub is very nice. It is situated right next to the cruise ship docks. It is a plus to see these ships come and go which, also brings lots of business to local economy. Resort has fantastic snorkeling right next to it. We snorkled everyday. Overall we had a very pleasant stay.