Door didn’t close. Front desk asked me to slam my door repeatedly so the door would shut. There were long hairs in the bed, and hairs in the towels. This is a nice quiet area; however, this is not a clean secure place to stay.
Hotel staff is amazing check in was a breeze the rooms are nice size and clean. We stayed the Sunday Dallas had the rain and heavy flooding and we heard nothing of the storm until we were leaving Monday morning to checkout
Though the front desk and other staff were professional, this hotel needs quite a bit of remodeling attention with its rooms, especially with the room's bathrooms. In my booked room, the toilet roll holder was non-functional and barely held to the wall. The bathtub was in need of faucet and shower head repair. When taking a shower, it took several minutes for the water to become warm enough to take a shower. The were many other remodeling needs, as well.
Very friendly front desk staff, easy check in. I also absolutely love the pet policy. I didn't have to jump through hoops to provide my dogs ESA paperwork. Will definitely book again.
We’ve stayed a couple of times here and even though the location isn’t the most appealing, the customer service we received made the stay better. So special shout out to AVI at the front desk for always accommodating our needs for our stays! And the timing manner which it’s done! Great breakfast options as well! Comfy beds. You’ll see!
The first staff member we had, Karen, was phenomenal. Greeted us and answered all questions we had and was super friendly. The second day we were there the lady was horrible. Put her hand in my face and cancelled my reservation. Showers for both rooms we had didn’t work.