I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi
Had a very wonderful stay and for the first time, the place is clean and also the location is great. First time getting there during breakfast, the service was not the same, but then at a later stage that was fixed and there was equality.
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BBanksHilton is great staff are very helpful and do there job with a smile. Rooms are decent and views aren't so bad. Very close to malls and food places. Stayed a few times during ramadaan and found the hotel caters for muslim guests that are fasting which is great not forgetting the hotel is muslim friendly which means you can have some of the meat products without having to worry if it's halal or not. Will definitely return
The place was well cleaned. Ambience was tranquil and serene. View from the balcony is beautiful & refreshing. Thilo and Elaine were great however there was no hot water in my suite resulting in me taking an almost cold shower the afternoon I checked in. I was moved to another room the next day but I was really really looking forward to spending my time there in the Suite I booked. Breakfast was disappointing, there was 1 person trying to serve 14 people which was not impressive. I suggest more staff on the floor during Breakfast as it becomes frustrating having to wait for service you already paid for. Will I return? Unfortunately the negatives outweigh the positives.
ゲゲストCabanas meaning in the English language : ”a hut, cabin, or shelter at a beach or swimming pool” And it was even worse than the name Umhlanga Cabanas. We looked forward to holiday in Umhlanga! And it's totally ruined by Umhlanga Cabanas. Not properly communicating to as at booking stage. We traveled 700km in peak traffic on Friday and was utterly disappointed by every single thing in this unit, staff, NOISY GUESTS and the resort as a whole. First of all, the pictures on the web are totally not a true reflection of the overall state of your establishment. There is only one washing machine and tumble dryer for 80 units + or 300 people!! This is unacceptable! Unhygienic ! Nobody communicated to us from the start when we made the booking that we are not going TO BE allowed to smoke on the balcony! AND MUST WALK 4 FLOORS DOWN FOR EVERY CIGARETTE! OTHERWISE WE WOULD HAVE BOOKED ELSEWHERE! We were on the 4th floor, and every time I needed to smoke, I had to walk 4 floors down ! There is no close by lift access! I had walked up 20 times down the stairs to smoke! Therefore we checked out on the first morning of the stay. WE RATHER LEFT THE It is a horrible situation, and you treat guests like it's a concentration camp ! There is also NO COVERED PARKING FOR ALL THE GUESTS! Other guests partied right through the night and shouted and listened to hard music.I informed the security guy and he pretended that he heard nothing the previous evening and morning at 03.00 am.Waited for a rude and aggressive manager to arrive until 08.00am and he just ignored the situation!- Sheldon is his name or something And came up with a lot of excuses. The bath was ruined and damaged inside. No easy access to restaurants and shopping at all! There is no parking available anywhere at day or night and beach access is also to far. Well done for ruining my holiday!!