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預金からお金を稼ごうとする卑劣な行為

Food was none existent. Cold water for tea, no orange juice, very little selection. Gym machine was out of order. Check in was painful. Get what you pay for but they missed the mark.

It’s was a state of emergency,(snow and ice) I had paid for the room at 11 pm for same night check in, I’m a nurse that was stuck at work for 18 hours. I go to check in at 1:10am to check out at 7:00 am and the front desk said I’d need to pay a $300 deposit for an already paid room for 7 hours. I was told if I pay cash I’d get my money back at check out cut if I paid on my debit card I’d get my money back in 7-10 business days, so I ask is there an ATM on site and they say no. So I had to either run around town looking for an atm or attempt to just drive home and loose my money I spent on the room. It’s now 2:00 am and they tell me I cant check in at all after 2:00 am so there I am driving in a winter storm 2 hours to home all to leave again at 6:00 am in order to get to work by 8:00 am. Needless to say I had a very bad experience

Unhelpful unknowledgeable staff. The carpets in the hall were heavily soiled and smelled. The room was relatively “clean” but the rugs smelled musty and the walls had all sorts of large and yucky coffee/hot cocoa splatter. My trash was not taken out once in a 7 day stay. No real housekeeping, just an ocasional towel swap twice (once when I requested it). My phone was missing a cord so I had to go down every time I needed something. I once waited for 4 hours for toilet paper. When I asked for soap, I was asked why did I need so much soap (I only asked for 2 in a 7 day stay). The breakfast is the saddest thing ever. Only waffle, hard @$$ fried eggs, 3 cereal canisters that looked stale, no fruit (on 1 day they had 4 green bananas), and brownish OJ. Then, I was charged for a reservation that I had cancelled just minutes after making it (which was well within the cancellation window and I had email confirmation as proof). First I was told that they would reverse the charges. Days later, I spoke to the manager and was told that nothing could be done because I booked thru a 3rd party service and I had to wait until they received confirmation of the cancellation. The temporary hold fell off. Days later the charge appeared again. I was told to speak to a manager. The manager was never EVER around. The woman I spoke to at front desk could neither name or describe the manager as I attempted to sort out if the guy I had spoken with was actually a manager.. avoid if you can.

DO NOT GO HERE!!! This place was absolutely disgusting! There were stains all over the carpeting and mystery splattering on every wall. Down the hallway the room was located on there were thick globs of white-ish substances on the walls. The carpet in the room was FILTHY! It was as if the owners don’t own a vacuum. I refused to take my shoes off except to get into bed. The toilet was leaky causing a running water sound all night. The alarm clock didn’t work. The staff came in our room at some point during the day to replace towels… And that is all that they did. Make up the bed? No. Vacuum the nasty carpet? No. Refresh toiletries? No. I never felt comfortable in this “hotel.” The final straw for me was that the hotel desk worker parked his car in the middle of the driveway under the breezeway so no other cars could drive through for drop off or load or unload their vehicles. I had to ask him if he could please move his car so that we could load up our luggage. We had gotten to the airport and I realized I left my medication in the refrigerator in the room. My husband called to see if they have a shuttle service and was told no. The desk worker said we could come back and use the room key to get the meds. He did not offer to bring the meds down to the desk for easier pick up or anything else to assist. For third world accommodations this place would be 5 star. Unhelpful staff and a disgusting, filthy atmosphere make this place an absolute no!

Honestly if my toilet wasn’t broke, and my sheets weren’t brown dirty everything would’ve beeen fine

Staff was polite. Checkin was easy. Room was clean, breakfast was 6-9?, vending machines with sitting area nearby. Microwave in room 213 didn’t work. Was offered to switch to a different room, the microwave looked like it worked but the room smelled like smoke and didn’t look as clean. Elevator was a little sketchy, but it worked

This was a good hotel but has gone downhill. Checked in and got to the King Bed room. TV wasn't working and few outlets weren't working. Went down to front desk. They downgraded us to a x2 double room. Fine. I can live with that plus the trash bin that was left in the hallway by other people. Next day I bring down two towels and two wash clothes to swap out for new ones. After the front desk employee took them, he told me that he can't give me any new ones since housekeeping didn't do them. I asked how was I supposed to take a shower then. All I got back was "sorry." I started to go back into the elevator and he "found" one set of washcloth and towel. I took it back to the room but it doesn't help for two people. I also asked to speak to the manager and they just told me to call. I called the next day after I left and the manager didn't even seem to care and rushed me off the phone and never called me back. Oh, and I almost forgot: bring your own breakfast unless you want a slice of bread or cereal. They were out of everything from Orange Juice, waffle batter, muffins, etc. The only PROS about this place is that it's close to everything, has a really nice shower, the air conditioning/heater works, and the beds are pretty decent. Again, I will say it USED to be a good place to stay. I don't know what happened to it but it's going downhill fast.

Easy to check-in within minutes of booking. The room was nice and clean. We had a double queen room.