We arrived in the morning and the room was not ready yet. We were allowed to leave our luggage in the storage room. The check in was smooth, the room is big, the staff are friendly and helpful. The only minus point was the air conditioning was not functioning well in the room and the temperature could not be controlled from the room. It’s summer so the room was quite stuffy. Overall was good.
Very pretty hotel but a bit far from the station (especially if you're lugging luggage). But then again, Edinburgh is all uphill so ..
Whatever it is, it was worth the hike as it was a warm and comforting hotel.
Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.
GGürçağAll the hotel staff are very kind people.
The room was too beautiful.
Hotels location is totally convenient for tourists, in my opinion. For example, we came back to the hotel after midnight and it was safe for us.
ゲゲストLovely groups and views.
Comfortable bed and reasonable sized room, but the shower curtain was smelly, and we had to ask for it to be changed. It took several phone calls and nearly an hour before someone came and changed it.
Breakfast was quite good, but no eggs benedict offered, which was disappointing.
Unfortunately, the pool was packed with children and families who didn't appear to be stating at the hotel, and the timings for adults only swimming were before breakfast and after dinner. I did not consider this a proper 5-star hotel facility since it seemed less private and more public baths. Having seen how busy the golf was, I felt maybe this isn't a private membership golf and spa hotel anymore.
All in all, I did have a comfortable stay but found the hotel not private enough to make it a special experience, which is what I expected for the price and given its previous reputation in the community and in reviews.