The sweeping ramp and reception area that first greeted us then set me up for disappointment. The staff were well trained, effective and hospitable. check-in and out were quick, the porterage was good. The twin bedded room though was rather small in comparison to the two previous hotels we'd stayed in, in Uzbekistan. Not quite cramped - but I guess we'd just been pampered before. But the level of cleanliness, the degree to which they were furnished and appointed was faultless. The bathroom too was a matching ”foot or two” smaller than we'd have liked. The dining room, and the breakfast served there were faultless, tasty (do try the 'ring bread' , and the service very efficient.
The lobby manager was extremely rude and they have no such thing as customer service. The receptionist agreed to a late check-out till 12:30 pm (not much of an extension). When I called the reception the next morning to request for some more extension beyond 1230, the lady manager said that we will have to check out at 12 only! I was shocked and I asked her if I hadn't called, would you have bothered to inform me? She very rudely said that that we have to vacate the room by 12 noon or we will be charged an extra days charge. At the check out desk their cars machine did not work or they deliberately didn't swipe it correctly, so we ended up paying in cash! The same cards had worked earlier in the morning at the shops in the local bazaars of Bukhara. Worst experience in the entire trip in Uzbekistan where people were very friendly and helpful.
I stayed in this hotel in November 2023 and very liked. Rooms are big. People very polite in hotel. Big bed. King size bed for family. Most feedback on website are very old, so i had to come check by myself and to my surprise i am very glad
Отель с отличным соотношением цена -качество. Владелец готов обеспечить ваше комфортное проживание в отеле и готов помочь в решении всех организационных вопросом : заказ еды , такси и т.п. Номер большой , с двуспальной кроватью, оснащен кондиционером. Шумоизоляция средняя , как внутри так и снаружи, но для меня это было неактуально. Матрац жестковат, но это норма для Узбекистана. Завтрак был хороший, в формате ” шведский стол”. До исторического центра около 2 км, но чтобы не ходить по жаре и не переходить дорогу через опасный пешеходный переход, лучше воспользоваться такси, которое будет не дороже 150 рублей.