Fountain Park Hotel BW Signature Collection

Staff was not very friendly. Overall, a very nice property however the outdoor restrooms at the swimming pool were out of order and closed. The restaurant was also closed but there were other places to eat nearby.

The property was so nice. The room was very clean and spacious. For the most part, the staff was amazing, except for one, who was not willing to go above and beyond for anything. I asked for extra towels, as we never requested our room to be cleaned. She would only give four, even though I asked for five. She told me I would have to come back later to get the fifth. I also told her that I brought our towels down and put them in the gym towel shoot. She did not like that. I asked her what I was supposed to do with the towels, and she had no answer. I did not want to leave them in the hallway for people to trip. Her and I just did not see eye to eye on a number of things, and I had to walk away before we had words. Other than that one staff member, I would say our experience was amazing, and we would definitely stay here again.

We really loved the location - right across from the fountain! The breakfast was minimal; they had no decaf tea which was disappointing. The bed was super soft, which we did not like as we prefer our mattress to be firm. The shower took forever to heat up and the air conditioning was very erratic so it was uncomfortably warm in the room.

the room was nice. my only issue was-the accessible room shower. It was difficult to get in the shower using a shower chair. not user friendly.

Clean hotel in a nice area. Would have liked more breakfast options but overall a good stay. Would stay again.

Very nice and clean hotel. If the front desk staff could be a little friendly and helpful, I would give an overall excellent rating. Would definitely stay here again!

It is a little out of the way, but worth it. It is clean and the staff is friendly. The area is quiet and feels safe.

We loved the convenience and location of the hotel. We could walk to everything! The front desk staff was friendly and helpful. The pool area was nice and the daily breakfast was good ! We were not aware that we had to schedule our room to be cleaned the night before--it may be helpful to post this somewhere. Overall, nice and we will be back!

Wonderful hotel in a very cute, walkable town. We enjoyed several meals in the area (best was Euro Pizza!!) as well as morning walks around the lake. I would definitely stay here again if I was in the Phoenix metro area and wanted to get away from all the traffic!