The room we were given was on the 2nd floor right next to a room being remodeled. The first two days had jack hammers removing all the tile so loud you could hear it in the lobby so you can imagine how it sounded in our room from 8 to at least 5 both days. Went to the front desk to complain and the girls first response was ”You want to check out!” In the most hateful tone. I said no because we had plans for the rest of the week and other friends were in the same hotel. I asked if there could be some type of compensation for the noise and she then said ”Who are you?” in the same hateful tone with a bonus look of disgust. She left to talk with the manager and was gone several minutes only to tell me there would be no compensation but”you can move'. Thus was tempting since our ocean view from the balcony was of the top of the covered entry to the hotel. I asked to speak to the manager, she was gone even longer and passed me off to the bar and food service manager, Chris, who explained the manager wasn't there. Chris was very professional and sympathetic, took notes, offered us free lunch, and drinks and said she would give the info to the manager...never heard from the manager and nothing else was done. As a side note, the TV was fried when we moved in and had to be replaced. The maintenance guy was quick to respond and replaced it with a brand new tv. The chiseling stopped by day 3 but constant hammering continued for 2 more days as late as 7 in the evening. We come here every year....our group numbering 11 thus year, will definitely be looking for a different hotel. Worst experience ever!
We chose this hotel due to their offer of a stay and cruise package where you leave your vehicle and they provide transportation to the cruise dock and then pick you up. The hotel is very charming and in a great location. When you arrive, assuming via car, you are met with the valet. I told them I was using the stay and cruise package. Valet and Front desk were extremely helpful The hotel has a bar and restaurant and although we didn't use it, they booth looked very nice. The public areas in the hotel are spacious and comfy. We loved our room! It must have had 20 foot ceilings! The room has a refrigerator and a coffee maker. There was an ice machine down the hall. We opted to Uber to the seawall to do some sight seeing. Should cost you about $8 to do that and I highly recommend it. Plenty of places to eat near the hotel and the seawall. Back to the room-it was quiet and comfortable and I gotta say-just cool with the retro decor. Getting the ride to the cruise dock was easy. Put your name on the list and get on board (please tip your driver-I think I was the only one who did). The driver took us to the cruise dock where a porter took our bags! Returning was equally easy. You get on the shuttle right where he dropped you off. We had to wait a bit but not a problem. Using the link they provided, my vehicle was waiting for me when we got to the hotel. Couldn't have been easier and was stress free.
2022年に改装されたHome2 Suites by Hilton Galvestonは、ガルベストンで宿泊予定のお客様に非常にお勧めです。付近のエリアは、ムーディー・ユナイテッド・メソジスト・チャーチやRainforest River Adventure Ride、フォート・クロケット・パークなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、ガルベストンの当施設提供の駐車場をご利用いただけます。
$40プラスの税込公園とクルーズ、クルーズ港への往復シャトルは、港での駐車を比較した後、驚くべき取引のように聞こえました。ホテルから港へのシャトルはスムーズに行きました。戻りはひどかった。下船日、午前7時30分にホテルに電話して、ピックアップの場所とシャトルバス番号を知ってもらいました。9時45分にピックアップ場所に到着し、適切な場所にいた港のスタッフと確認しました。10時19分、ホテルに電話してシャトルのルートを確認しました。運転手がホテルに乗客を拾っていると言われ、約10分で私たちの道を向かった。11時、私はホテルに再び電話して、シャトルをチェックしました。他のいくつかのシャトルが何度も来て行きます。彼女は私たちが待っている時間が長すぎると言った、そして彼はすぐにそこにいるべきだと言った、そして彼が数分で戻って電話しないならば。11時30分頃電話を返しました。運転手さんに個人的に話して電話を返してくれと言われました。電話を逃しましたが、すぐに電話を返して、運転手さんが途中だと聞きました。正午直前に、メルセデスのシャトル405バンが指定された駐車場に車を止めました。彼は私たちをHoliday Inn Expressに連れて行くと言いました。リゾートが必要だと彼に言いました。彼は私たちを連れて行くと言いました。彼は私たちを降りたチャーターバスではなく、ホテルが私たちに言ったようにバス番号803ではありませんでした。彼は通常プライベートシャトルだと言ったが、彼は充填して助けてくれ、私たちを連れて行くだろうと言った。彼は私たちがどのように長い間待っていたかと混乱していましたが、その時点で2時間以上乗車を待っている太陽に座っていたので、全体的に謝罪的でフレンドリーでした。私たちはホテルに戻って、私はフロントで止まりました。スタッフは謝罪し、この運転手は彼らの運転手でさえなく、私たちを連れ戻すためにただのいい運転手であり、ホテルとは関係がないと言った。マネージャーは謝罪し、フィードバックをありがとう、そして彼女が彼らのサービスを改善するためにシャトル会社に連れて行くだろうと言った。彼女はまた、チェックイン時に私たちに世話をし、私たちの滞在のためにすべてを設定するだろうと言った。私が彼女に車を拾って7時間のドライブで出かけるだけだと言ったとき、彼女はちょうどああ大丈夫だと言った、私はすべてが去らないと思った。彼女は私たちに2時間太陽の下で座っているというトラブルやひどい経験を補償しようとしませんでした。あなたがクルージングしているならば、あなたは時間内に出発できるように、余分なお金を払い、港に駐車してください!
The first night I was there they gave my room key to a very drunk that wasn't a registered guest, I called the office to ask for help. They said someone will be right up, NO ONE EVER came. I finally had to call the police after about an hour of her banging and yelling at my door, my children frightened of course. They took her to jail. I went down to the office to see why someone gave my key to this very very drunk lady. Not even bothering you check with me to see if I wanted her to have a key or if I knew her or anything. The one guy that was there said I don't know who have her a key. Lying straight to my face. I asked when the manager would be in and name, he said 10 and gave me a guys name. Considering how late it, I wanted to calm my daughters down and get them to sleep. The next morning, I made them change my room. I went from a partial ocean view to a brink wall view. The room was like a cave! Not to mention giant bugs and baseboards literally falling down. This was around 11ish, I waited was for the manager. The manager didn't even get there until 1145a. Then when I asked to speak to him and was informed it was a woman (another lie) she would even come out of her office to talk to me about my safety concerns for my children and I. Telling me to speak with the GM the following day when I would already be gone. I asked for a refund they said since I need oked through them I would have to cancel through them first. I spent and hour or n the phone with them as they we're unsuccessfully able to get ahold of the manager who was the one one who could fix this issue. However, again she refused to talk to anyone. However passing along the message since it was after 12 she wasn't going to give me a refund for the night I wasn't staying or doing anything to fix the issue from the night before. At this police police and my lawyer are going to have to get involved since clearly they do not care about the safety and well being of their guest. Nor, give refunds when they screw up. So I had to cut the trip short and watch my daughters cry because we we're now going to have to drive 6hrs home and not get to play in the sand. I paid 675 bucks for this nightmare! Not to mention the deposit! So livid right now!
Big THANKS to Yen Major for helping us check in during our recent visit to Moody Gardens. She upgraded us to a suite and helped us track down a cart for our luggage to get all checked in. She made sure we received bracelets for all the attractions and Yen made our stay one that we will never forget. The room was huge with all the amenities we could have thought of. We visited all 3 pyramid exhibits plus the water park area. We ended our last evening by dining at Shearn's. My wife and son were both impressed with such a great experience. Thank you to Yen and all the staff at Moody Gardens. We look forward to returning soon!
QQuest49469575200Great location a couple of minutes walk to the sea very freindly staff nice breakfast & pool area is great in the Galveston heat This hotel is clean and tidy will recommend to everyone and will Definitely come back again Galveston is a great resort area and it’s easily accessible from this hotel