The evening we visited it was really busy mostly with hens and stags and alot of them! Food was ok, The main was the beef which was tasty but sadly cold. Nobody around to complain to as they seemed understaffed for how busy they were! There was barely anyone serving us and half of our group (15 people) got a drinks order prior to the meal, the other half didn't. When we asked during the meal if we could place an order we were advised they would be back to take same but that didn't happen. However, I can say the chocolate brownie was a talking point and still is! Honestly the best we have ever had, and I mean amazing! It's the only saving grace to this review unfortunately.
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share your feedback following your recent visit. We are very sorry to hear that your experience did not meet expectations, particularly regarding service levels, delays with drinks, and the temperature of your main course. This is not reflective of the standards we aim to deliver, and your comments have been noted and will be addressed with the team. On a positive note, we are delighted that the chocolate brownie stood out and made an impression. We do hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, The Imperial Hotel Team
Pathfinder301694
宿泊時期: 2026年2月
ファミリー
10/10
とても素晴らしい
投稿日: 2026年3月29日
Lovely cosy warm hotel food in Restaurant is so nice and service by our gorgeous pleasant young girl with long black hair ( didnt catch her name ) was so nice On arrival we had bowl vegetable soup with brown bread Later for evening meal .. We had roast of the day & it was the nicest xmas style dinner ive ever had Turkey & Ham were melt in mouth with creamy mash & veg ( highly recommend) Over all a great be-lated mothers day for our mam Thanks to all lovely staff Audrey & Gillian & Mam Sheila ,,Dublin
翻訳
ホテルからの返信: Dear Audrey, Gillian & Sheila, Thank you very much for your wonderful 5-bubble review. We are delighted to hear that you enjoyed your visit, particularly the warm welcome from our team, the cosy atmosphere, and your meals in the restaurant. Your kind comments about the service and your “Christmas-style” dinner are truly appreciated, and we will be sure to pass your compliments on to the team member you mentioned. We are so pleased we could be part of your belated Mother’s Day celebration and make it a special occasion. We look forward to welcoming you all back again soon. Kind regards, The Imperial Hotel Team
ゲスト
宿泊時期: 2026年5月
その他
6.0/10
投稿日: 2026年6月7日
Nice hotel - very central - 12 of us for a stag weekend - rooms a little basic but very clean - a bit pricey for a twin room - only had the breakfast which was pretty good
翻訳
Venture13187872064
宿泊時期: 2026年5月
その他
8.0/10
とても良い
投稿日: 2026年6月3日
Very centrally located with friendly staff. There is no onsite parking, but a discount is offered at a local car park 3 blocks away. The hotel is older and a little dated, but the rooms are spacious and comfortable enough though showing a bit of wear and tear. Bathroom was also spacious. Breakfast was very busy and was half self serve and half service. The choice and quality were average but acceptable.
翻訳
ゲスト
宿泊時期: 2026年4月
その他
2.0/10
投稿日: 2026年5月22日
Had dinner here on 16th May. The food was very bad, from tasteless soup to a bland spinach tortellini that looked unappetising, slop is the only way to describe it. Three of us were physically sick from the food and just wanted to leave. The waiting staff at no point asked any of us if we had enjoyed any part of our meal, I can only assume they knew themselves just how bad the food they were serving was. Very bad experience all round and I would not recommend here.
翻訳
Marion B
宿泊時期: 2026年4月
友人同士
10/10
とても素晴らしい
投稿日: 2026年5月20日
Stayed here with a group of friends for a 50th birthday celebration …very friendly staff especially Olga in the restaurant at breakfast…she looked after us so well ,nothing was too much for her even though we were probably annoyingly hungover..would definitely stay here again
翻訳
ホテルからの返信: Dear Marion, Thank you very much for your wonderful 5-bubble review and for choosing to celebrate such a special occasion with us. We are delighted to hear that you and your friends had an enjoyable stay and that our team helped make the celebration memorable. A special thank you for mentioning Olga she will be absolutely delighted to hear your kind words. Looking after guests, even the slightly hungover ones , is all part of the service! We truly appreciate your recommendation and look forward to welcoming you back to the Imperial Hotel Galway again soon. Kind regards, The Imperial Hotel Team
Valerie W
宿泊時期: 2026年4月
ファミリー
6.0/10
投稿日: 2026年5月14日
I was disappointed in my stay. I had asked the hotel if they could leave a packet of biscuits or chocolate as a kind gesture because I was bringing my sister away for two nights as she has had a bad time of late. They emailed me to say that was no problem. I arrived at the hotel, there is a kettle to make tea but no water and no treats as promised. I rang about the water, the receptionist asked me to go to the bar to get it. I then met the manager and he kindly got us the water. The hotel needs an update. The food was not great, the staff were nice but no personal touch or going the extra mile for you. The location is the best part of the hotel, unfortunately it was an OK stay, I was really disappointed about the request not being granted after receiving an email to say it would be! Galway is a fabulous place and Peter the manager is so nice!
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies that the special request arranged prior to your arrival was unfortunately missed. We completely understand your disappointment, particularly as this stay was intended to be a special break for your sister, and we regret that we fell short on this occasion. We do appreciate your kind comments regarding our staff and especially Peter, and we are pleased that he was able to assist during your stay. Your feedback has been noted carefully and will be reviewed with the team as we continue working to improve both our service and guest experience. We do hope to have the opportunity to welcome you back again in the future. Kind regards, The Imperial Hotel Team
Debra M
宿泊時期: 2026年2月
一人旅
10/10
とても素晴らしい
投稿日: 2026年3月25日
The location was perfect! Walked from the bus/train station and easily found the hotel on Eyre Square. First impression of my room was that it felt rather drab - but it was clean, and though bathroom was small - it was bright and shiny and clean with lots of towels provided and great water pressure in the shower. The room grew on me and I slept well though could clearly hear music from the pub below on Friday and Saturday night. Dinner was excellent - salmon was the catch of the day and I ate every morsel! Breakfast was full and plentiful though pre-packaged pastries. Staff was always available and very helpful. Easy to catch tour bus from Kinley Hostel for Cliffs of Mohr and very close to lots of shopping, pubs and Murphy's Ice Cream. Not a lot of extra amenities - but everything I needed.
翻訳
ホテルからの返信: Dear Guest, Thank you very much for your wonderful 5-bubble review. We are delighted to hear that you enjoyed our central location and found the hotel to be a convenient base for exploring Galway. It is also great to know you had a comfortable stay, enjoyed your dinner and breakfast, and found our team helpful throughout. We appreciate your balanced feedback, including the points noted, as this helps us continue to improve. We hope to have the pleasure of welcoming you back to the Imperial Hotel Galway again in the future. Kind regards, The Imperial Hotel Team
Sue P
宿泊時期: 2026年2月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2026年3月9日
Location excellent right in thick of things. Room was very large and clean. The only thing was the safe deposit box wasn’t accessible as in bottom of wardrobe and turned sideways you would have to lay on floor and be a contortionist to see the numbers ! Nice bath and shower, that was not downside.. Quiet room but did stay on Sunday and Monday night might be different on weekend. I read reviews and nearly didn’t book as said breakfast wasn’t good, and rooms not nice. I disagree as it was great, nice and hot breakfast lots of choice. . Bar and restaurant staff very friendly. We would stay again
翻訳
ホテルからの返信: Dear Guest, Thank you very much for your wonderful 5-bubble review. We are delighted to hear that you enjoyed our central location, spacious and clean rooms, and found great value during your stay. It is especially pleasing to know that our breakfast and friendly bar and restaurant team exceeded your expectations. We appreciate your feedback regarding the safe placement and will review this accordingly. Thank you for choosing the Imperial Hotel Galway, and we look forward to welcoming you back again. Kind regards, The Imperial Hotel Team
ゲスト
宿泊時期: 2026年1月
その他
2.0/10
投稿日: 2026年2月25日
Had dinner yest day in the hotel and it was very disappointed the food was cold and sloppy there’s no way it’s 3 stat quality the vegetables were cold and potato and the cottage pie was utter disgrace won’t be back there again
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Thomas D
宿泊時期: 2026年1月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2026年2月17日
Stayed at the imperial Hotel in Galway for 2 nights brilliant hotel top class breakfast lovely big room in walking distance of all great pubs shops etc and lovely helpful staff thank you for making my trip so good I'd highly recommend this hotel I will b back again
翻訳
ホテルからの返信: Dear Guest, Thank you sincerely for your wonderful 5-bubble review. We are delighted to hear that you enjoyed your two-night stay with us, particularly our breakfast, spacious rooms, central location, and the warm service from our team. Your kind recommendation means a great deal to us. It was a pleasure to have you stay, and we very much look forward to welcoming you back to the Imperial Hotel Galway again soon. Kind regards, The Imperial Hotel Team
Lorna D
宿泊時期: 2026年1月
ファミリー
10/10
とても素晴らしい
投稿日: 2026年2月4日
We had a lovely stay at this hotel from start to finish. The reception staff were incredibly welcoming and friendly, making us feel at ease the moment we arrived. Our room was absolutely stunning, with beautiful views overlooking Eyre Square. Everything was spotless, comfortable, and exactly what we needed. Nothing was ever a problem for the staff — they were so accommodating and helpful throughout our stay. Overall, it was a fantastic experience and we will definitely be back. Highly recommend!
翻訳
ホテルからの返信: Dear Guest, Thank you very much for your fantastic 5-bubble review and for your kind recommendation. We are delighted to hear that you enjoyed every aspect of your stay, from the warm welcome at reception to your room overlooking Eyre Square. Your lovely comments about our team, cleanliness, and overall experience are greatly appreciated and will be shared with all staff. We are thrilled that you plan to return and look forward to welcoming you back to the Imperial Hotel Galway again soon. Kind regards, The Imperial Hotel Team
QuinlanJohn
宿泊時期: 2025年12月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2026年1月23日
Had the pleasure of staying in the Imperial for 1 night. I have used this hotel before and always have found it great value. If anything, the hotel has improved. Beautiful friendly staff and the room was spotlessly clean and warm. Breakfast was excellent. Congratulations to the manager and staff for their excellent standards. Will definitely be back. Thank you Imperial.
翻訳
ホテルからの返信: Dear Guest, Thank you for your wonderful 5-bubble review and for choosing to stay with us again. We are delighted to hear that you continue to find the Imperial Hotel great value and that you noticed further improvements during your stay. Your kind comments regarding our friendly team, spotless rooms, and excellent breakfast are very much appreciated and will be shared with all staff. Thank you for your continued support, and we very much look forward to welcoming you back again soon. Kind regards, The Imperial Hotel Team
ゲスト
宿泊時期: 2025年11月
その他
10/10
とても素晴らしい
投稿日: 2025年12月20日
Lovely experience with imperial hotel Galway Great service particularly Eli who provided us with early check in Spotless room - spacious Central to all pubs and restaurants Delicious breakfast Will definitely be back and highly recommend
翻訳
ゲスト
宿泊時期: 2025年11月
その他
6.0/10
投稿日: 2025年12月14日
Hotel was located right smack in the middle of the city center. Room was fine a bit dark as only a small window. Bathroom was spotless and upgraded breakfast which we paid €15 pp wasn’t worth the money no fresh rolls or breads even though they advertised it as homemade it was clearly shop bought sliced pan. While we were eating staff were rolling out large containers of laundry that I felt wasn’t the right time as we were trying to eat our breakfast the hot counter food had been sitting there a while bacon was hard. Fried eggs were hard !!!! Midnight last night as our room was to the back of hotel I was awoken by the large container of empty bottles been emptied again disturbing the peace