ホリデイ イン エクスプレス グランド ラピッドズウSエョ IHG ホテル(Holiday Inn Express Grand Rapids SW)

Was amazing and time

It’s a decent property. Suited our needs. It does need some repair or updating. The ceiling in the bathroom above the shower is peeling pretty bad.

Pool and hot tub was closed. That was the only reason we booked this property. We couldn't cancel our reservation since it wasnt 24 hours notice.

Arrived to check in at 3:15 pm checkin is 3pm. We were told our room was not ready as sheets were still needing to be changed and would have to wait 45 min. Checked back at the desk af 4:00pm and was again told another 45 min wait!? We weren't able to get in our room until 5pm. No offer of a discount on our stay for the inconvenience. So I literally paid money for a full stay but was shorted 2 hours of my stay. If you don't have the staff to operate your hotel then you need to not operate at capacity. Very poor experience!

Hotel was super clean, check In went smoothly. Room was nice and clean, plenty of places to eat around the hotel and the hotel was in a quiet and safe are.

We booked this stay to have a little family celebration. We do this every year (at a different location). We choose this location as it was closer to everyone BIG mistake. We had 4 rooms booked (that would be 16 guest) we had an addition 8 people in the lobby with us having some food, when all of a sudden the GM came over & kicked everyone out that did not have a room. She was very rude & impolite. Needless to say we will be going back to our original hotel that we have been going to for the last 20+ years. Grandville is a bit too stuffy for us!!!

Great, but note that all units called out as Poolside in ******* are actually poolview with a balcony as they are on the second floor. No rooms on pool level.

Hotel rooms are clean, continental breakfast was great, pool room is very nice, pool could have been a little cleaner but overall a good stay.

My biggest complaint was the lukewarm showers never got hot the sink the toilet and the bathtub had drain issues