Verified traveler
2021年6月20日
When I came into the front office, I handed my reservation paper to the person, and he took a look at my reservation papers. He suggested I to call ******* because he wanted to know how much the rate for the room. I am deaf, and I didn't have time to call *******. Based on my observations, I didn't see the personal computer and the credit card system at the front desk except for room reservation papers. I was so disappointed and frustrated. I walked out of the front office and left. However, I came to Great Falls from Missoula to attend the Montana Association of the Deaf 51st biennial conference for this weekend as the secretary of the statewide organization of the deaf. I explained my situation at Ski's Western Motel to these deaf registrants and some officers of Montana Association of the Deaf. Fortunately, one of the officers offered me to stay overnight at her house which was so sincere and kind enough to alleviate my anger and frustration toward the gentleman at the front office. I didn't pay any cash or hand my credit card to the gentleman. However I already made my online reservation via ******* with my credit card before coming to Great Falls from Missoula, MT. After having some kind of calamitous experience at the motel, I made my own decision not to make any reservations at this motel ever again. I prefer to make reservations at either O'Haire Motor Inn in downtown Great Falls or Holiday Inn Great Falls where I have pretty good and positive experiences in my past.
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