Greenville

Rooms were clean and modern. The breakfast was better than other hotels due to you offering low calorie alternatives - egg white omelets and turkey sausages, not just pork. Only issues, pillows were not comfortable, too soft, I slept with head on mattress instead. Tv remote needed new batteries and front desk overnight rep. was unable to get batteries so remote would work.

The first room smelled like meldew and was very dirty. The second room seemed ok until the morning when we found a cockroach on a pillow that was laying on the floor.

Toilet Seat was shaking/moving when you sat on it. it was missing the screws those hold it to ground. Rust was visible on the bolts coming out of floor.

It was a busy weekend for the staff and they remained friendly and helpful. The hotel and rooms were clean and comfortable. We enjoyed the yummy breakfast in the morning.

staff would not answer phone to help with door keys. We could not get into the building or our room. Our room was in the back of the building, we had to go back to front desk for help

I tried to contact customer service and wasn’t able to talk to representatives

We have stayed here many time. Toilet ran all night. Not much sleep.

I'm not sure if it is just me, but over the course of a year, it seems as though the Holiday Inn Express quality as a whole is diminishing. The rooms look run down and not well maintained. I will be moving my membership over to the Hilton from now on.

Very well taken care of and room smelled great!