Amazing place to stay...always! Staff is friendly and helpful. All areas, especially rooms, are immaculate and very well-maintained. Excellent rates and location. Rooms are incredibly spacious. Only place we stay in Hamilton-about once a month for the last few years. Easy to get early check-in and welcomed upon our arrival. Bed and pillows are so comfortable. Hot breakfast included-good variety of food and drinks. Most definitely best place in town!! Highly recommend this hotel! Carmela P.
This hotel is just over a year old and still looked and smelled new. We chose it because of an indoor pool and the later than usual check out time of 12:00 pm. There was a single front desk attendant and a long line formed at check-in time. Unfortunately, the pool was out of order for our stay. We were told that we could use the one at a sister hotel that was a ”short walk away”- totally missing the point of an on site pool. The 11th floor, corner room had lovely views and was clean and fresh. Lighting was poor for reading on the sofa. The breakfast space was large and lovely and had a variety of seating including booths, tables and a bar type overlooking a street view. However, food quality and selection was poor compared to other ”breakfast included” places I've stayed. The bacon and scrambled egg containers were allowed to be empty. Scrambled eggs were yellow but otherwise did not taste or resemble real scrambled eggs. The bacon was undercooked. Everything you use is garbage-plates, cutlery, cups. How out of touch is this, especially for a new facility and one that promotes ”green” practices in the room. The knives were so flimsy you could barely spread butter. Is it really too much to provide real tableware? Parking is underground and is spacious and well lit. The $15/night cost is only revealed by drilling down on website amenities. All in all, this stay was only memorable for its disappointments.
ゲゲストWe stayed at the Homewood Suites for 4 days, the location was downtown and in a quiet area, the hotel staff was welcoming, the complimentary breakfast was tasty, abundant and had variety. The Gym is open 24-7, the pool was a blast, the parking is very good for a downtown hotel. We had a problem with our fridge the last two days and we only realized it on the last day, the hotel send a repair man within 5 minutes and he validated the fact that it was probably not working for the last two days. The hotel gave us the last two nights for free. Any hotel can have problems, it is the way they treat their guests and validate their concerns what matters. I am definitely staying again.
ゲゲストHotel is in a good location. Staff were friendly and efficient. Rooms were nice and beds were very comfortable. Bathrooms were spotlessly clean. The on-site restaurant was mediocre at best. Our family members staying at the same time experienced cold soup that had to be rewarmed, cold oatmeal that had to be rewarmed on two separate days, and an average breakfast for an above average price. The bar, which was part of the restaurant, was poorly stocked which the server blamed on the fact that they had never expanded their offerings back to pre-pandemic levels. So I would recommend the hotel for sure as long as you don't plan to eat on site as there are definitely better options nearby.
ゲゲストDecided to try a new hotel chain while on business. This hotel was ideally situated with adjoins two restaurants. Room was spacious, extremely clean and well appointed. Front desk staff was pleasant and very friendly to guests. Check in was quick and hassle free. Room was comfortable, quiet and very modern. Will stay here again. Negative. Parking.