1 ホテル ハナレイ ベイ(1 Hotel Hanalei Bay)

What a great place and experience! Best part of this resort were the staff and people working there. I don’t know who is doing the hiring there but they know what they are doing. A special gold star to Dayna who checked us in! Made our trip!!!!!!

We went to the Mai Tai class with Johnny! He was informative, outgoing, knowledgeable, professional & fun. We highly recommend taking this class. Tasted many Mai Tai & all kinds of rums! It was something different to do on vacation. Lots of participation! Cheers

This place is magnificent. From check in, everyone was so welcoming. I don’t know how we got lucky with having Vincent as our concierge but he made our trip 100x better. I really felt like I was being submerged in the culture in luxury. Everyone from Dana at check in, to Reed who brought our bags up, and Jenny at 1 kitchen deserves a gold star. HIGHLY RECOMMEND staying here. What a magical property.

This was a really great stay! The view, land and property was absolutely stunning. We had great service, an amazing tequila tasting, enjoyed lots of time in the pool and hot tubs and restaurants. My only feedback is that the room was small for the price but the view made up for it.

Incredible and extremely quality property! Great restaurants on site! Great pools (adult infinity pool as well as family friendly pool down by the beach)! And great private beach. This property is worth every penny.

Beautiful resort, amazing location. Genuinely felt like staying on a remote island. Quiet and peaceful. However, extremely annoying that valet is the only option for parking and is $50 a day, when staying up there practically requires that you have a car to travel with. Also, we were told the buffet was included with the room we rented, but then they charged us for it every day and I had to ask for it to be removed. It happened again the day we left and I had to call once we were home to have that charge removed again. Just annoying and felt like multiple people weren’t doing their job properly.

We stayed four nights. The property and the setting are absolutely impeccable. The service was quite good. However, there were a few episodes of service which although were well intended, seemed a bit rough around the edges. These would not even bear mentioning anywhere else, but they just stood out in such a wonderful 5 star hotel. We attributed it to the fact that the hotel had opened about 9 months earlier and per staff had seen a ton of new hires. But this is not a complaint, only an observation which we are sure will disappear with time. What also bears mentioning is how exceptional the food was. Everything we tried from the pool, to the sushi restaurant, to the breakfast was fantastic. We will definitely come back as soon as we can.

There was a problem at every turn - a problem with getting our bags following check-in, a problem with the room, a problem at the restaurants, and a problem with billing. The staff had unprofessional attitudes and were not considerate in assisting to resolve any of these issues. It was beyond frustrating and completely unnecessary, especially considering the hefty cost to stay at this hotel. The grounds are beautiful but it does not make up for the constant issues and burden to resolve the problems.