The Hotel have a rules nobody can smoke in the room but when we was there many many people smoked in the room and they left open they roomdoor so the smoke is coming out from the room. The managment cannot control the smokings in the room. Its need to be improve asap.
Everything on the hotel is good. However, a bit concerned as there are cigarettes smell from the corroded from time to time making my stay a bit of suffocating at times due to this. The ladies for cleaning and kitchen staff and reception are exceptional nice and caring but the environment spoil my stay in the evening.
I had a wonderful stay at the Rezen Dong Hotel Harbin Ice & Snow World. The facilities were excellent, the rooms clean and comfortable, and the location ideal.
But what truly made the experience unforgettable was the exceptional service from the staff. Every single person I interacted with was kind, attentive, and genuinely warm. Their hospitality added a personal touch that made me feel right at home, even in the middle of winter!
Highly recommended — I would definitely stay here again.