We would definitely stay here again after spending a long weekend here this summer. The breakfast buffet is nice with rotating options daily, and while they have plenty of seating it can be hard finding a table. We enjoyed having the coffee shop serving actual Starbucks drinks!! And two different restaurants on site. The valet parking was ideal, they do have self parking which is cheaper -but we prefer valet for convenience. The guest and room service was timely and food was good! Our family loved the pool area as it had 3 different pool areas outside with life guards on duty which was nice if you have kids! There are towel dispensers at the pool area to take -so you don’t even need to bring towels!
Stayed here two nights April the 13th to the 15th ...was really looking forward to getting away for a midweek weekend..upon check-in was informed that because of our gold status with Marriott, that we couldn't use the club lounge because we were Only gold but found out later on that the club lounge wasn't even open... strike one.... First night went well had a decent night's sleep second night concierge called us at 9:00 in the morning after staying out late because it is Myrtle Beach after all..... Told them we weren't interested 9:15 they called back Again, told them again we were not interested ,we are trying to sleep, 9:30 got a four alarm banging on our door from housekeeping even though we had the privacy sign on our door, pretty much ruined our second night sleep.... addressed all these issues with Gavin the front desk manager he said he would give us a sizable discount because of our inconvenience and he was very apologetic..... We never received the Sizable discount.... Tried to call Gavin back numerous times he never returned our call... Even talked to a Miss Kaylee at the front desk and she said those early morning calls were standard practice with Marriott and we told her we have stayed at over 100 Marriotts and nobody's ever called us that early in the morning even at Walt Disney world..... was finally able to get into touch with general manager Miss Suzanne, after numerous phone calls, who told us there was nothing she Would do for our inconvenience.....Oh well..... outside of all this hotel is a good three to four blocks away from the beach definitely not oceanfront we had an far away, ocean view room which was nice , acceptable ,and comfortable .Gym was nice ,nice small indoor pool... they do charge $8 for parking regardless of your status with Marriott.... They have a nice lounge and very good late night restaurant..... Would really have loved to give this hotel a higher rating, but in the long run Very disappointed about nothing being done about our basic loss of a second night's sleep..... And also being told by the general manager that there was nothing she Would do for Us !
SSunday SClearly, ”clean” is relative. The hotel has a sheen of dust/dirt. Their standards of clean are subpar. I'm so disappointed in the hotel. Front desk staff was VERY friendly and helpful. One housekeeper had to come and clean again after we checked in and she was super pleasant. Hair on shower wall, greasy tile floors that hadn't been mopped, dust and sand on the desk and other surfaces. Remotes were filthy (I always travel with bleach wipes and the wipes had visible dirt on them from the buttons). The breakfast was ho-hum and the area not that clean. Serving utensils were never cleaned or swapped out. And hot food and Styrofoam plates and bowls is diabolical. The young man was nice. The lady was rude and had on a dirty shirt at 7:30am. Toddler underwear were in one of the elevators for more than 24 hours. Trash can was dirty at 6:55am. The bulk of the housekeeping staff appear to be white women, and as a black woman in the South, they did not feel hospitable (to me, and I know the vibe well). They barely speak even when greeted. I'm a platinum IHG member on a tour with Holiday Inn Vacations. Both companies should be ashamed.