Surprised at the cleanliness and overall good design of this property. Very friendly staff. Comfortable, well-designed room. Try to stay on top floor for quieter room. Just a few miles from from the Historic Hot Springs National Park.
We had a wonderful stay in this modern and newish hotel. The hotel is on a hill overlooking a busy divided highway with shopping and dining options. We couldn’t hear any traffic noise in our room. Breakfast was standard for Towneplace Suites. The only drawback is that if you book a room with a king bed and need to use the sofa bed, when the sofa bed is extended there is no floor space between the king bed and sofa bed. Who ever sleeps on the far side of the king bed won’t be able to get out of bed and walk around to the bathroom.
MMarilyn WThe Hotel was awesome, Peggy was very nice, the manager and other staff members were very friendly and helpful. We intend to make this Hotel our favorite and tell others how clean the room were. And the ladies that cleaned our room was very efficient and quick with cleaning our room. I shall recommend this Hotel to others.
I stayed at this hotel the first weekend of July. My card was over charged and every time I have called, the manager is not available, they have had a natural disaster, their phones are not working, their computer system is not working. They have had every excuse in the book but the manager has not yet attempted one time to return my call. I am tired of them not taking action on their mistake. I would strongly advise not to stay at this hotel. It has been 18 days since checkout and this issue is still not resolved.