Just OK. We chose this hotel over others because of the free breakfast however, this was a huge disappointment. They were unable to brew enough coffee for the guests during breakfast hours so the coffee thermoses were constantly empty. Not a good way to start the day. We actually had to go elsewhere and buy coffee on the morning of our departure - boooooo
We can't speak highly enough about the staff here. Our son got married this past weekend and we had about 20 rooms here. We all felt welcome by the friendly front desk staff. Breakfast crew and housekeepers. We used the breakfast area at night as a gathering place to visit and play board games. Manager Steve was able to rent out the big conference room the last morning to us for a family breakfast. That was a good private spot to catch up with each other. We were really glad that this hotel had space for our guests. The location was also convenient to all wedding events too.
We only stay at this hotel when visiting my daughter's college. The location is great, the street is quiet, the rooms are spacious, the beds are comfortable, the breakfast is good, and the staff is friendly. We left an item behind in the room. The hotel mailed it back to us. We highly recommend it.
I would like to take a moment to recognize Shelly, front desk Extended Stay America in Lynchburg, VA. Upon my early arrival for check-in. I decided to introduce myself to front desk and ask a few questions regarding my weekend stay. Shelly greeted me immediately with a cheerful smile and actually acknowledged me by name after only a brief telephone conversation informing her of my early arrival just a few hours prior. Not only was she more than happy to assist me, she answered all of my questions (most regarding my 2 cats I travel with) and even offered great suggestions to the surrounding area as I wait to check in. Being approached by someone with such a pleasant demeanor with extensive knowledge and willingness to accommodate is more than enough. And compounded by a warm and friendly disposition, sharp attire and a professionalism that supercedes most, I feel more than obligated to recognize outstanding employees who demonstrate these qualities with such ease. Thanks Shelly, I'm definitely looking forward to this weekend stay!! - Carl