ヒルトン ガーデン イン ヒューストン / ブッシュ インターコンチネンタル エアポート(Hilton Garden Inn Houston/Bush InterContinental Airport)

Welcoming and friendly staff. Restaurant on site with vegetarian options. A shop with everything you need for a cancelled flight’s overnight stay. Not much dining or shopping options nearby.

We used this hotel on our way to Galveston for a cruise. The hotel itself was nice, clean and the staff was great. There's a 24-hr diner next door, and the hotel is about 10 min from IAH. The only downside is that it took 45 minutes for the shuttle to pick us up from the airport. But the ride back to the airport was timely and the driver was friendly.

When we reached the property they informed us that they didn’t have a reservation. After checking the system they said that the booking was cancelled 4 mins after it was booked. I tried to find a number for ******* to call and talk but didn’t find one. We had to book a new reservation

Front desk service great . I called from airport. Very clear instructions and speedy check in

I liked that I could get good food at the hotel and did not have to leave. I really liked that I could leave my car at the hotel for a week and just pay for parking. . Also liked that the shuttle bus came every 30 minutes. Very comfortable room which was very clean a priority for me. A big tv was very nice too.

Advertise that they have a hot tub but was not accessible. We booked this hotel solely based on the hot tub and no where did it say in the listing that it was under maintenance or unavailable. Misleading to say a hotel has a hot tub only to show up and for it to be unavailable. Would have stayed somewhere else if there was no hot tub. I am a Hilton Honors Diamond member also just used ******* to book through because rate was cheaper. Hotel was very clean and staff was pleasant. Don’t book this place if you want the hot tub or call ahead to verify it is accessible prior to booking.

They overcharged me for two nights that I was not there after I checked out. It took more than three months to get them to resolve it and reimburse me. Totally incompetent responses from management.

The hotel it self is great! Very clean and very friendly staff. We had breakfast at the restaurant downstairs the day we left. The food is extremely expensive $80 for eggs bacon for 2 adults and eggs and bacon for 2 kids and 1 waffle and 1 order of french toast also the only type of syrup they have is sugar free and its disgusting so the waffle and french toast was a waist. However the lady who worked there was very nice even when customers were rude to her. We will definitely stay at this hotel again but we will not be eating at the restaurant.

Easy hotel to get back and forth to Houston airport. James at the reception desk in the lobby is great, friendly and very helpful.