1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.
Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.
ヒューストン市中心部, ヒューストン | The Chapel of St. Basilより2.77KM
"Good Location"
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No.6
4.4/5
102件の口コミ
ベストウェスタン プラス ダウンタウン イン & スイーツ
ヒューストン | The Chapel of St. Basilより2.6KM
"Good Location"
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No.7
4.5/5
49件の口コミ
Thompson Houston, Part of Hyatt
ヒューストン | The Chapel of St. Basilより2.68KM
"Good Location"
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No.8
3.7/5
104件の口コミ
クラウン プラザ ヒューストン メッド センター-ギャレリア エリア バイ IHG
ヒューストン | The Chapel of St. Basilより2.84KM
"最高の立地""ベッドが快適"
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No.9
3.9/5
110件の口コミ
ザ ホワイトホール ヒューストン
ヒューストン市中心部, ヒューストン | The Chapel of St. Basilより2.53KM
"Good Location"
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No.10
4.4/5
74件の口コミ
モダン B&B
ヒューストン | The Chapel of St. Basilより1.34KM
"Good Location"
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実際に宿泊した会員様の評価を参考し、あなたにぴったりの一軒を見つけましょう
4.3/5
とても良い
The hotel is in a great location. It’s close to everything you need. It’s clean, quiet, and has friendly staff. I will definitely stay here again when I’m back in the Houston area. Bernard was really friendly and kind to everyone he encountered.
JjennifermN1408IFI travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!
ゲゲストI had locked myself out my room so I had to go get another key and when I went to asked the guy that was at the front desk for an extra key.. He was all rude and then he didn’t slide or hand the get card gently he just threw it in the slot and never asked was I ok how was my staying going. He was not in a good mood to be doing customer service.. He was really rude and my room was clean but it smelled like either someone had been smoking **** in it or was in the room in next to me.. I hate the smell of that stuff and for them to have on there no smoking that’s all my room smelt like… so y’all might need to not let the guy that’s was there on 12/15/2024 around 11:30 or 12 something. cause he just lost customer than was traveling and didn’t have a good stay so thumbs down
LLouis PMy husband were in Houston to celebrate my Birthday! We were initially given room 401. The lighting in bathroom was very dim, only the bottom part of the mirror was lit up the rest of it wasn’t working so they advised a part would have to be ordered and changed us to the room next-door room 405 where we found that the door had been placed on the hinges unevenly or incorrectly, which caused a gap! You could see the hallway from the inside and you could see the inside of the room from the hallway, that wasn’t safe at all and the room didn’t have a television remote, so we moved to a third room 421, the third room the water pressure was almost null and the safe didn’t work either because of batteries, so those were replaced the next morning. We were told that the lack of water pressure was due to a boiler issue and he would check into it and let us know something but it never increased and he never got back with us like he said he would so the water stayed a trickle during our entire stay. Breakfast was decent. There were a few children running/stomping loudly up and down the hallway on our floor both morning and night! This stay was a nightmare! I mentioned it to the front desk staff, and she said I know they’re getting on my nerves too. But did nothing about it Manager Judy Corbett advised she would give us 5000 reward points for all our trouble. We got the Runaround from both front desk staff and her. She didn’t bother to contact me until after I’d completed a survey/review on this hotel. My husband and I were very disappointed and dissatisfied with our stay here to say the least. I would say communication with your hotel guests is key! Don’t leave them hanging or guessing about repairs or anything else that is concerning!
ゲゲストHotel is updated and looks very nice. Rooms are clean and spacious. Staff is great and very accommodating. They provide airport shuttle and full hot breakfast. I enjoyed being close to the airport and not too far from the city also.
Wanted a close getaway for the night someplace to relax with a pool, I was not disappointed at all!! Had a great time the room was clean and nice and cool when we checked in, it also had a nice little fridge and microwave ❤️we headed straight for the pool, and enjoyed the pool the entire evening!! It was amazing ❤️ The front desk hostess Jessica was amazing, when I arrived she was helping multiple guests with their needs and she was still able to welcome me in with my needs as well...she was great!!! I will definitely return next time I need a stay away ❤️ and the food trucks near by were amazing as well, we didn't have to drive to go anywhere, and that's just what we were looking for. Very satisfied 😊
The manager Maria at this location is absolutely horrible and should be removed immediately. This lady called me to ask me about a review I left, I explained why I left the review she proceed to talk over me & address what guest stated to her to make speak to them rudely and that she never talked to me. I then advised if you are a leader no matter what ppl say to you, you should never act in that manner. She then talked over me again. I asked her could I finish she continued and stated I’m on a do not rent list due to her rudeness and the lack of her staff processing my reservation correctly. Her, the housekeepers and her staff is absolutely rude and should be replaced immediately. She is the reason this hotel is going down and the reviews are ridiculous. The only person who is professional is Nesha!