This hotel have a really nice and stylish design, the atmosphere here was chic and cool , I went during early Feb 2024 , I believe the hotel wasn’t at its full occupancy.
First of all we arrived the hotel around 6pm, the reception staff looks like not welcoming us already (maybe too tired or what I dunno), when I asked them were the 2 restaurants still have availability for tonight, they directly told me it’s fully booked, and asked me to try to go after 8:30pm, well okay then we try restaurants outside. After all checkin procedures, a staff lead us to the hotel room with our room key. Unfortunately the reception gave a wrong room key and room number to us, the staff opened a room that have guests inside, that is totally unacceptable for a 5 stars resort. And the staff feel very sorry and called back the reception, sounds like that often did that, and we wait at the corridor for the staff to bring us back a new room key. So the staff got the new room key and introduced us back the hotel facilities, and that’s all without any more apologies. Which I can feel they always did wrong room to guests. Well that’s so called one of the best 10 five stars luxury resort in Hua Hin. I believe the hotel inspector need to rethink this.
Secondly, as the hotel definitely not providing a well service, thai noodles with soup is a very popular breakfast dish in many of the Thailand hotels, but was my first time to see 3 boiling pots as a noodle station without any staff helping you to cook, as a family friendly resort that is definitely dangerous for kids already and not all people know how to cook noodles with soup. Why I say so, because some people really put the noodles in the water and went away, and all the noodles is broken which the next guest cannot make their noodles. To me this a not fun at all, maybe for some teenagers kids it’s fun.
Thirdly, for the restaurants which the reception staff told us it’s fully when we arrive at 6pm, after we settle out luggages, we have walked around the hotel at around 7pm, we just try a chance to ask if the restaurant have tables available, well the restaurant staff didn’t even check the reservation list and directly bring us to some tables for us to choose, so that’s mean the reception and restaurants don’t have any communications at all, or the reception was just lazy to make a phone call to the restaurants to check the availability?
Fourthly, came to the check out day, we did all the check-out procedures and gave us back the deposit. So that’s mean everything was fine. That time we were carrying 4 luggages and 2 hand carry, no one offer us do we need to keep our luggages or you will leave the hotel right now? So we just carry back our luggages and take a sit opposite the reception to wait our driver to arrive. What a kind of good service they have , I have been to many 4 or 5 stars hotel or resort, always have reception staff asked us do we need to keep your luggages or the bell boy standing there to serve the check out guests. But The Standard Hua Hin don’t ever expect this service after check out. Last but not least, I thought our “not so good” experience was over, suddenly a staff come to me while we are waiting the driver at the chair. A staff asked me is it have used their laundry service? Then I said no I didn’t, the staff asked me is it you get our laundry bag? I said yes coz I have some dirty swimming clothes I used it , then she told me the laundry bag need to charge me 400 thai baht
自動翻訳