Embrace | Where the Landscape Breathes
Amidst the shimmering waves and mist-clad peaks of Qiandao Lake, Embrace rises like a natural outgrowth of the land—a sanctuary shaped by the poetry of its surroundings. Embracing the concept of “disappearing into the waters, with every ripple holding a universe,” this destination retreat embodies a profound dialogue between architecture, nature, and soul.
With a total investment of over RMB 50 million, Embrace is conceived around a core mission: redefining the intrinsic connection between people and all living things. It is more than a place to stay—it is an active exploration of how humans can coexist in harmony with nature.
Intimacy in Scale, Presence in Service
Designed with only 21 guest rooms, Embrace ensures a deeply personal and private experience, offering attentive service within an unhurried, natural setting.
Architecture as a Gentle Gesture
The design reflects a philosophy of humble coexistence. Rather than imposing on the lake and mountains, Embrace lets the landscape lead. A winding path through tea terraces sets the tone—a quiet prelude that gradually opens to sweeping views of water and sky.
Boundaries dissolve throughout the space: a living moss wall in the lobby, floor-to-ceiling windows in each room, the semi-open Gǔ Restaurant, a lakeside gym, and a tranquil tea room inspired by Chinese aesthetics—all frame nature as the true protagonist.
Living Frames, Flowing Moments
Each space—from the meeting room and media lounge to the Song Shen private dining area and the Fish Belly Bar—offers a curated view of the surroundings, drawing the rhythm of daylight and seasons into the daily experience.
From the Lake to the Land
The private Sushu Dock invites exploration by water, while the organic farm and orchard supply fresh, zero-mile ingredients straight to the table. Behind the property, a cherry blossom lane and bamboo forest path offer serene trails for wandering and wonder.
A Journey Back to Balance
Tucked within the timeless landscape of Qiandao Lake, Embrace welcomes those in search of stillness and reconnection. Here, the brand promise becomes tangible: space is not a container, but a medium—guiding you to observe the light, feel the breeze, and listen to the water.
With every step, the view shifts; with every moment, the dialogue with nature deepens. Embrace embodies an Eastern vision of ideal dwelling: a landscape to behold, a journey to wander, a home in which to belong.
「設計感衹做表面,服務和細節全翻車,真心避雷!
平時出門旅行很少給差評,一般小問題都能忍,這次是真的忍不下去,體驗差到有點離譜。
説實話,這家剛開半年的酒店,公區裝修確實有點設計感,拍照還行,也是當初選它的唯一理由。
可除了好看,從預訂到入住全程都讓人不舒服,完全對不起這個價位,越住越心累。
1. 預約就被潑冷水,服務態度太敷衍
預訂時攜程明明寫着“請務必提前兩天電話聯繫酒店”,我週六入住,週四上午十點多就主動打過去,結果前台態度特別冷淡,直接跟我説“現在太早了,我們還沒到聯繫時間,一般下午再打給客人做聯繫”。明明預訂頁面是你們要求提前聯繫,我按規矩來還被這麼對待,真的很敗好感,也是我第一次在攜程遇到這麼糟心的酒店客服。
2. 安全完全不放在心上,積水放一整天不管
入住那天下雨,一樓到二樓的水泥樓梯全是積水,從白天到晚上都沒人拖,也沒任何小心地滑的提示,走上去提心吊膽,生怕滑倒。
3. 房間門設計反人類,小空間里門跟門打架
房間本來就不大,浴室那塊更是離譜。一邊標着“拉”,實際用起來特別彆扭。就四平米左右的小地方,居然裝了三扇平開的門,一開門就互相撞,稍不注意就磕到洗手枱,住起來真的很憋屈。
4. 隔音差、門禁奇葩,居住體驗極差
房間隔音特別差,樓下小孩吵鬧聲聽得清清楚楚,完全沒有私隱。門禁也很迷,管家開門都要把卡往門裡懟着刷,還要探着頭看,設計得非常奇怪。
5. 管家服務形同虛設,連茶都是冷的
最失望的就是這個管家服務,也不知道是年紀輕還是沒有培訓還是在,這麼一個價位的酒店,感覺沒有manager或者店長去拎,服務人員基本上都全程冷冰冰沒有笑容,走廊遇到也不會有任何示意,低頭就走,服務流程還特別混亂:
送下午茶連餐具都不配,雖然檸檬撻類型的動物奶油很好吃,但難道要我用手抓?
公區泡好的紅茶和玄米茶居然都是冷掉的,完全不走心,在有三個工作人員在吧枱內閑談的情況下,還需要客人自取?
管家羣裏消息頻繁撤回,還直接喊錯我的姓氏;我真的衹能理解為入住人多,搞不清人?
當然,自入住以來,從頭到尾沒有任何人介紹過酒店設計理念,各個區域之間的內容聯繫包括活動,老闆花大價錢做的設計和理念,等於白白浪費。
照這樣下去,以後乾脆在“中國硅谷”搞全機器人服務算了,反正也不需要任何情緒價值。
6. 早餐可以歸位預製菜,難吃又敷衍
早餐少得可憐,一個小枱子就擺滿了。有些盤子還有水汽感覺沒擦乾淨,橙汁雖然放在瓶子裏,但是喝得出來是盒裝那種倒出來,麪、粉、抄手基本全是加熱的提前預處理好的底料,味道寡淡,紅油真的的衹是飄了一層,牛肉甚至一恰就碎,真的是完全沒胃口。
這家店真的衹有顏值能看耐打,服務、安全、設計、早餐全方位拉胯。
衹能説想拍照可以,想好好住一晚的,真心不推薦。」